If you need to forward calls from your Google Fi number, this guide walks you through the process. You might be using an answering service like Upfirst, traveling, or just want a backup when you can't pick up. Here's how to set up call forwarding on Google Fi and how to turn it off.
How to forward all calls from Google Fi
Google Fi handles call forwarding through the Fi app or website. There are no star codes needed.
1. Open the Google Fi app on your phone or go to fi.google.com in a browser.
2. Go to the Account tab.
3. Under Phone settings, select Call forwarding.
4. Tap Add a number and enter the 10-digit number you want calls forwarded to (for example, your Upfirst number).
5. Google Fi will ask you to verify the number. Follow the on-screen steps to complete verification.
6. Once verified, select Always forward. All incoming calls will go straight to that number.
Google Fi also offers a Ring all numbers option. This rings both your Fi phone and the forwarding number at the same time. Choose this if you want to answer on whichever device is closest.
How to forward only missed calls (conditional call forwarding) on Google Fi
Google Fi's app does not offer a built-in option for conditional forwarding (forward only when you don't answer, are busy, or are unreachable). The app only supports "Always forward" and "Ring all numbers."
However, since Google Fi runs on T-Mobile's network, standard GSM star codes may work from your phone's dialer:
1. Open the Phone app on your Google Fi device.
2. Forward when you don't answer: Dial *61* followed by the forwarding number, then #. Example: *61*5551234567#. Press call.
3. Forward when your line is busy: Dial *67* followed by the forwarding number, then #. Example: *67*5551234567#. Press call.
4. Forward when your phone is unreachable: Dial *62* followed by the forwarding number, then #. Example: *62*5551234567#. Press call.
5. Wait for a confirmation tone or message after each code.
Note: These star codes are not officially documented by Google Fi. They work for most users because Fi uses T-Mobile's network, but results may vary. If a code doesn't work, contact Google Fi support.
How to turn off call forwarding on Google Fi
Through the app or website
1. Open the Google Fi app or go to fi.google.com.
2. Go to the Account tab.
3. Under Phone settings, select Call forwarding.
4. Select Don't forward.
Your Google Fi number will ring on your phone again.
Turn off conditional forwarding (star codes)
If you set up conditional forwarding using star codes, disable them from your phone's dialer:
1. Turn off no-answer forwarding: Dial ##61# and press call.
2. Turn off busy forwarding: Dial ##67# and press call.
3. Turn off unreachable forwarding: Dial ##62# and press call.
Wait for a confirmation tone after each code.
FAQs about call forwarding on Google Fi
Does Google Fi charge for call forwarding?
Google Fi does not charge extra to set up or use call forwarding to U.S. numbers. Forwarding to international numbers may incur additional charges based on Google Fi's international rates.
Can I forward calls internationally with Google Fi?
Yes. You can forward calls to international numbers, but standard international rates may apply. Check Google Fi's rate page for the specific country.
Will my phone still ring when call forwarding is enabled?
It depends on the option you choose. "Always forward" sends calls directly to the forwarding number without ringing your phone. "Ring all numbers" rings both your phone and the forwarding number at the same time.
Can I forward text messages too?
No. Google Fi call forwarding only applies to voice calls. Text messages are not forwarded.
How is immediate forwarding different from conditional forwarding?
Immediate forwarding ("Always forward") sends every call to another number without ringing your phone. Conditional forwarding lets your phone ring first and only redirects when you don't answer, are busy, or are unreachable. Google Fi's app supports immediate forwarding. Conditional forwarding requires star codes.
Can I forward calls to more than one number at once?
With "Ring all numbers," Google Fi can ring your phone and one forwarding number at the same time. You cannot forward to multiple separate numbers simultaneously. To change the forwarding destination, update it in the Fi app.
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