There are many reasons you might want to forward calls from your GoDaddy Conversations number—maybe you're setting up an answering service, heading on vacation, or just want to make sure important calls reach you wherever you are. This guide will show you, step-by-step, how to forward calls from GoDaddy Conversations to another number.
Important limitation to GoDaddy Conversations call forwarding
GoDaddy Conversations has a frustrating limitation: when calls are forwarded, the destination number will show your GoDaddy number as the caller ID—not the original caller's number. This is a problem for businesses using AI answering services. It means if someone calls and hangs up before leaving a message, you won't know who called or have a way to reach them back.
Unfortunately, there's no way around this within GoDaddy itself. If capturing caller information is important to you, consider forwarding to a message taking service like Upfirst that can ask callers for their callback number and send you a summary of every call.
How to forward calls from GoDaddy Conversations
Follow these steps to forward your GoDaddy Conversations calls to another phone number:
- Open your GoDaddy app settings: Click the person icon at the bottom right of your GoDaddy app.
- Navigate to Business Calling and Texting: Click "Business Calling and Texting" then select Settings.
- Select Calling Method: Find and click on Calling Method.
- Edit your mobile number: Next to "Mobile Number," click Edit.
- Enter your forwarding number: Type in the phone number you want calls forwarded to and click Continue.
- Verify your number: GoDaddy will ask you to verify the number. You can choose SMS or phone call verification—select whichever works best for you.
- Enter the verification code: Retrieve the code from your SMS or phone call and enter it into GoDaddy to complete the setup.
Your GoDaddy Conversations calls will now forward to your chosen number.
If you're forwarding from GoDaddy Conversations to Upfirst, do this
By default, your Upfirst will ask "Is the number you're calling from the best number to reach you at?" For obvious reasons, this won't work when caller ID isn't passed through. Here's how to fix it:
1. In your Upfirst agent settings, turn off the default phone field
2. Add a new field called "Phone Number"
3. Add this to your additional instructions:
Ask the caller for the best callback number. If they say, "The number I'm calling from" let them know you're not able to see their caller ID. In the summary, state the number in E.164 format.
This ensures your agent always captures a valid callback number.
FAQs about call forwarding on GoDaddy Conversations
Does GoDaddy pass through caller ID?
No. When calls are forwarded from GoDaddy Conversations, the caller ID shown on your forwarding number will be your GoDaddy number—not the original caller's number.
Can I forward calls to multiple numbers?
No. GoDaddy Conversations only allows you to forward calls to one number at a time.
Can I forward text messages from GoDaddy Conversations?
No. Call forwarding only affects voice calls. Text messages sent to your GoDaddy number will still appear in the GoDaddy Conversations app.
Does GoDaddy charge extra for call forwarding?
GoDaddy does not charge extra for forwarding calls. However, standard rates may apply depending on your plan and the destination number.
Never miss another call—try Upfirst for free
If you want to ensure every caller gets a friendly, helpful response (even when you can't answer), forward your GoDaddy Conversations number to Upfirst. Upfirst is an AI answering service that picks up every call, answers questions, collects important info, and sends you a concise summary by email and SMS. No more missed opportunities or voicemails piling up!
Try Upfirst free for 14 days and see how easy it can be to stay connected to your callers—no matter where you are.
