Upfirst

Your UAE Virtual Receptionist – Always On, Always Professional

Take messages

Let Upfirst answer every call and collect important messages in both English and Arabic. Receive details instantly by WhatsApp, SMS, or email so you’re always in the loop.

Answer questions

Provide fast, accurate answers to customer questions—whether about your services, location, or timings. Simply set your FAQs and let Upfirst handle the rest, 24/7.

Illustration of an AI answering service in action, showing a smartphone screen with a caller and chat bubbles where the AI answers calls, books appointments, and collects caller information.

Book appointments

Never miss a booking again. Upfirst can connect callers to your online calendar or take down appointment requests directly, tailored to the UAE’s business hours and local preferences.

Transfer calls

Seamlessly transfer urgent or VIP calls to you or your team, no matter where you are—from Dubai to Abu Dhabi and beyond. Customise call routing to fit your small business needs.

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UAE virtual receptionist

How to set up your answering service in the United Arab Emirates

Get 24/7 call answering in English and Arabic with a local UAE number—set up in just a few simple steps.

1. Add your information

Tell us about your business. Share your company details and let us know how you’d like calls to be handled—whether you want messages sent by text, calls forwarded, or appointments booked.

Upfirst AI receptionist setup screen showing how a real estate agent can add info about showing availability and buyer/seller services.

2. Set the rules

Choose your UAE phone number. You can easily select a local number with your area code. To activate your number, the UAE requires a copy of your Emirates ID, your business license, and proof of address. Our support team will guide you through this quick process.

Call transfer rule setup for a real estate agent, showing how to forward tour requests or property inquiries to a mobile number.

3. Forward your calls

Relax knowing every call is answered. Your virtual receptionist will greet every caller 24/7 and send you instant updates by text or email—so you never miss a potential client or important message.

AI receptionist greeting an incoming call for Lemon Tree Real Estate, demonstrating 24/7 answering service for realtors.

4. Never miss a call again

Whether it’s a new buyer, seller, or tenant calling, your AI answering service answers 24/7. You’ll get a detailed call summary by text and email so you can follow up fast.

Call summary and transcript of a real estate lead asking about a 3-bedroom home, showing how Upfirst captures buyer inquiries for real estate agents.

Get a UAE phone number

What information is needed to get a virtual number in the United Arab Emirates?

In the United Arab Emirates, strict telecom regulations are in place to protect businesses and individuals. To activate a UAE virtual phone number, you’ll need to provide a few important documents: 1. **Signed and stamped service form** 2. **Trade License** 3. **Power of Attorney** 4. **Establishment Card** 5. **Valid Passport or Emirates ID of sponsor** 6. **Tenancy contract** These requirements help ensure your virtual number is registered to a legitimate business. Once your UAE number is set up, you can forward calls from your existing number so your Upfirst AI receptionist can answer them for you.

key features

Get your UAE number to unlock your AI receptionist

Powerful call answering features designed for small businesses in the UAE—helping you stay professional and never miss a call.

24/7 live call answering

Stay connected around the clock. Answer every call and capture leads automatically even when you're busy or out of office.

Bilingual receptionist

Answer calls in Arabic, Hindi, English, and 90+ other languages. Build trust with local and international customers.

Lead capture

Collect lead details the moment they call. Qualify leads and tell us the right questions to ask callers.

Appointment scheduling

Let your realtor virtual receptionist set up showings and appointments. Send calendar links live on the call to interested clients.

Customized scripting

Shape every conversation whether the caller is a seller, buyer, landlords, or even tenants. Customize call handling how you want.

Call forwarding

Forward calls fast to the right person. Set up call routing rules and transfer callers when it matches your criteria.

Emergency dispatching

Handle urgent tenant calls without delay. Dispatch them to the appropriate on-call maintenance worker.

Detailed call summaries

Receive detailed summary of each call, allowing you to follow up effectively. Upfirst also captures a recording and the full transcript, just in case.

United Arab Emirates answering service FAQs

Have a question that isn't answered here? Get in touch with our team.

How does my business benefit from your answering service?

Our answering service helps your UAE business make a great impression on every caller, day or night. We ensure your customers always reach a friendly, knowledgeable representative who can answer questions, take messages, and schedule appointments—even outside of regular hours. This means you capture more opportunities, never miss an important call, and free up your team to focus on what matters most.

How long does it take to get set up with a local United Arab Emirates number?

Setting up a local UAE number requires some official documentation, including a signed and stamped service form, Trade License, Power of Attorney, Establishment Card, a valid passport or Emirates ID of the sponsor, and your tenancy contract. Once we receive all the required documents, setup typically takes around 30 business days. We’ll guide you through each step to make the process as smooth as possible.

Can your service handle calls in both Arabic and English?

Absolutely! Our UAE answering service provides multilingual support, with professional agents fluent in both Arabic and English. This ensures your customers feel comfortable and understood, and your business can confidently serve the UAE’s diverse community.

Can I customize how my calls are handled?

Yes, you’re in control. You can specify exactly how you want your calls answered, what information to collect, and when to transfer calls to your team. We work with you to create custom scripts and instructions, so every caller receives a consistent, on-brand experience.

UAE virtual phone numbers with AI answering