Upfirst

Upgrade Your Business with a China AI Answering Service

Take messages

Collect names, contact details, and messages from every caller. Receive instant updates via WeChat or email, so you never miss important information.

Answer questions

Train your AI receptionist to answer frequently asked questions—from pricing to location. Customers get fast, accurate answers in Mandarin or English.

Illustration of an AI answering service in action, showing a smartphone screen with a caller and chat bubbles where the AI answers calls, books appointments, and collects caller information.

Book appointments

Let callers book appointments directly or let us collect their preferred date and time. Seamlessly manage your schedule and fill more slots without extra effort.

Transfer calls

Choose which calls should go straight to you or your team. Upfirst helps you transfer urgent or high-value calls instantly, so you always stay in control.

See all features

Chinese virtual receptionist

How to set up your answering service in China

Get a Mandarin- and English-speaking virtual receptionist to answer your business calls around the clock—set up is quick and easy!

1. Add your information

Tell us about your business and how you’d like your calls handled. You can set instructions for greetings, call transfers, appointment scheduling, and more—everything tailored to your needs.

Upfirst AI receptionist setup screen showing how a real estate agent can add info about showing availability and buyer/seller services.

2. Set the rules

Choose your local Chinese phone number. To activate your number, you’ll need to provide a valid Chinese business license, the legal representative’s ID, and proof of your business address. Our support team is here to guide you through the process if you need help with documentation.

Call transfer rule setup for a real estate agent, showing how to forward tour requests or property inquiries to a mobile number.

3. Forward your calls

Once your number is ready, you’re all set! Your AI receptionist will answer every call 24/7, ensuring you never miss an opportunity. Receive instant call summaries by text and email so you can follow up with every customer.

AI receptionist greeting an incoming call for Lemon Tree Real Estate, demonstrating 24/7 answering service for realtors.

4. Never miss a call again

Whether it’s a new buyer, seller, or tenant calling, your AI answering service answers 24/7. You’ll get a detailed call summary by text and email so you can follow up fast.

Call summary and transcript of a real estate lead asking about a 3-bedroom home, showing how Upfirst captures buyer inquiries for real estate agents.

Get a Chinese phone number

What information is needed to get a virtual number in China?

China has strict regulations around phone numbers to ensure they’re used securely and for legitimate business purposes. Before we can activate a Chinese virtual number for you, you’ll need to provide:1. Company registration file2. Proof of address in China3. Proof of identity (such as a passport or ID card)4. Details about how you plan to use the numberOnce your Chinese virtual number is set up, you can easily forward calls from your existing number so Upfirst’s AI receptionist can answer them for you.

key features

Get your Chinese number and unlock your AI receptionist

Our service gives small businesses in China affordable, professional features to handle calls, manage appointments, and stay connected with customers.

24/7 live call answering

Stay connected around the clock. Answer every call and capture leads automatically even when you're busy or out of office.

Bilingual receptionist

Answer calls in Mandarin, Cantonese, English, and 90+ other languages. Reach more customers by communicating in their preferred language.

Lead capture

Collect lead details the moment they call. Qualify leads and tell us the right questions to ask callers.

Appointment scheduling

Let your realtor virtual receptionist set up showings and appointments. Send calendar links live on the call to interested clients.

Customized scripting

Shape every conversation whether the caller is a seller, buyer, landlords, or even tenants. Customize call handling how you want.

Call forwarding

Forward calls fast to the right person. Set up call routing rules and transfer callers when it matches your criteria.

Emergency dispatching

Handle urgent tenant calls without delay. Dispatch them to the appropriate on-call maintenance worker.

Detailed call summaries

Receive detailed summary of each call, allowing you to follow up effectively. Upfirst also captures a recording and the full transcript, just in case.

China answering service FAQs

Have a question that isn't answered here? Get in touch with our team.

How does my business benefit from your answering service?

With Upfirst's answering service in China, your business never misses an important call. Our bilingual agents answer on your behalf, handle messages, and schedule appointments, giving callers a professional and friendly impression every time. This helps you build trust, improve customer satisfaction, and free up your team to focus on growing your business.

What languages do your agents support?

We offer multilingual support to help you serve customers from China and around the world. Our agents can handle calls in Mandarin, English, and other popular languages, so your clients always feel understood and valued.

How long does it take to get set up with a local China number?

Getting a local China number takes about 3 weeks. We’ll guide you through the process and make it as smooth as possible. You'll need to provide a company registration file, proof of address, proof of identity, and some details about your intended use case. Our support team will assist you every step of the way.

Can your answering service integrate with my current systems?

Absolutely! Our service can integrate with your existing PBX, CRM, or cloud-based tools. This means messages, call data, and appointment details can be easily shared with your team, keeping your operations seamless and organized.

China virtual phone numbers with AI answering