How to forward calls from Dialpad

Need to make sure you never miss a call—whether you’re using Upfirst’s AI answering service, heading on vacation, or just stepping away from your desk? Dialpad makes it easy to forward calls to another number so you (or your virtual receptionist) can handle every conversation smoothly. This guide will walk you through how to set up all types of call forwarding with Dialpad.

How to forward all calls from Dialpad

If you want every call that comes to your Dialpad number to go somewhere else—like your cell phone, a colleague, or an answering service—setting up call forwarding only takes a few steps:

1. Open the Dialpad app (on your computer or mobile device) and sign in.
2. Go to your Settings by clicking your profile picture or initials in the top right corner.
3. Select "Your Devices" or "Call Handling & Voicemail" from the sidebar.
4. Click "Add a forwarding number" (or "Add New Device") and enter the phone number you want to forward calls to. This could be your mobile, a landline, or your Upfirst number.
5. Verify the number by following the prompt (Dialpad will usually call or text you a verification code).
6. Choose your forwarding preferences. You can set whether calls ring your Dialpad app and the forwarding number simultaneously, or send all calls directly to the forwarding number.
7. Save your changes. That’s it—your calls will now be forwarded according to your settings.

How to forward only missed calls (conditional call forwarding) on Dialpad

Conditional call forwarding means you only send calls to another number if you don’t answer—perfect if you want a backup plan for missed calls. Here’s how to set it up:

1. Open the Dialpad app and sign in.
2. Click on your profile picture or initials to open the Settings menu.
3. Navigate to "Call Handling & Voicemail".
4. Scroll down to the "Missed Calls" or "When I don’t answer" section.
5. Enter the number you want missed calls forwarded to (like your Upfirst AI receptionist).
6. Confirm and save your changes.

Now, only calls you don’t answer will be sent to your chosen forwarding number.

How to turn off call forwarding on Dialpad

If you’re ready to take calls directly again, turning off call forwarding in Dialpad is simple:

1. Open the Dialpad app and go to Settings.
2. Click "Your Devices" or "Call Handling & Voicemail".
3. Find your forwarding number(s) in the device list.
4. Remove or disable the forwarding number by clicking the trash icon or toggle switch next to it.
5. Save your changes.

This will ensure all calls ring only on your Dialpad app or linked devices and not on your previously forwarded number.

FAQs about call forwarding on Dialpad

Does Dialpad charge for call forwarding?
Dialpad does not charge extra for enabling call forwarding, but standard call rates may apply if you’re forwarding to a number outside your region or internationally. Always check with your phone carrier for any additional costs.

Can I forward calls internationally with Dialpad?
Yes, you can forward calls to international numbers, but keep in mind that international call rates set by Dialpad or your carrier may apply.

Will my phone still ring when call forwarding is enabled?
Depending on your forwarding settings, you can choose to have both your Dialpad app and the forwarding number ring at the same time, or just the forwarding number. Adjust this in your call handling settings.

Can I forward text messages too?
Currently, Dialpad’s call forwarding only works for voice calls. Text messages (SMS) are not forwarded to your chosen number.

How is immediate forwarding different from conditional forwarding?
Immediate (or unconditional) forwarding sends all calls to another number right away, while conditional forwarding only sends calls if you don’t answer, your line is busy, or you’re unreachable.

Can I forward calls to multiple numbers at once?
Dialpad lets you add multiple forwarding numbers (like your mobile and Upfirst) and set ring order or simultaneous ringing. Check the "Your Devices" settings for these options.

Never miss another call—even when you can’t pick up. Forward your Dialpad number to Upfirst’s AI answering service and let our virtual receptionist handle the rest. Upfirst answers calls, provides info, and sends you easy-to-read summaries by email and SMS. Try Upfirst free for 14 days and give your callers a five-star experience, every time!