Your AI receptionist answers every call, collects job details, and sends you a summary by text. Estimate requests and appointment bookings get handled while you're on the job, without pulling you away from it.
How it works
Tell Upfirst about your services, your team, and when to forward calls. Your AI receptionist handles the rest.
Add your services, service area, fence types, and pricing to the knowledge base. Upfirst learns what you offer, from residential wood and vinyl fences to commercial chain link, so it can answer caller questions the way you would. You can also import info straight from your website.
Tell your receptionist what to ask: service address, fence type, whether the job is residential or commercial, and how urgent the request is. You configure your custom caller questions, and Upfirst gathers the details on every call. New estimate requests get a full summary sent to your phone so you can follow up between jobs.
Keep your current business number. Set up business call routing to send all calls, or just overflow and after-hours calls, to your Upfirst receptionist. Takes about 30 seconds from your phone settings.
Your receptionist answers every call, routes the urgent ones to you, and handles the rest on its own.
A homeowner with a downed fence is calling multiple contractors. The first one that answers usually gets the job. Upfirst's lead qualification service answers every call in seconds, collects the property address and project details, and routes high-priority calls to you directly. You capture the lead instead of losing it.
You're setting posts and your phone is ringing. Upfirst's after hours answering service covers every call around the clock, including evenings and weekends when most estimate requests come in. Your receptionist asks the right questions and sends you a text with the caller's name, number, and what they need. You call back when you're ready.
When you can't take a transfer, the call does not go to voicemail. Your AI receptionist stays on the line, collects the caller's contact details and project description, and sends you a full call summary. The caller gets helped. You get the lead details. Nobody falls through the cracks.
Set up a dispatch answering service that sends urgent repair calls to your on-call crew and new estimate requests to whoever handles sales. The AI handles the triage. Your team only gets the calls meant for them.
Integrations
Send caller details and job info straight to your CRM, calendar, or field service software through Zapier.
Set up your receptionist in minutes. No technical skills required.
Answer and handle calls around the clock. Set different rules for business hours, after hours, and weekends so every estimate request gets covered.
Your receptionist collects the caller's name, number, fence type, property size, and job urgency on every call. You get the details you need to prioritize follow-ups.
Your receptionist can check your calendar and book estimate visits directly. It can also text callers a booking link during the call so they schedule on their own time.
Get a text after every call with who called, what they needed, and what your receptionist told them. Full transcripts and recordings are available in your dashboard.
Train your receptionist on your fence types, service area, typical project timelines, and pricing. Callers get answers on the spot instead of waiting for a callback.
Robocalls and sales calls get filtered out before they reach you. Spam calls are never billed, so you only pay for calls from real customers.
Have a question that isn't answered here? Get in touch with our team.
How much does Upfirst cost?
Plans are based on your monthly call volume: 30 calls for $24.95/month, 90 calls for $59.95/month, 300 calls for $159.95/month, and 600 calls for $299/month. Overage calls are charged individually. Spam and sales calls never count toward your total. Every account includes a 14-day free trial so you can test the fencing answering service before committing. See our pricing for full details.
Can Upfirst handle different types of fencing calls?
Yes. You set the rules for how each call type gets handled. Estimate requests get a summary sent to your phone. Emergency repairs, like post-storm damage or a failed gate, can be transferred to you with a warm transfer that includes the caller's address and issue. Sales calls can be filtered out entirely.
What information does Upfirst collect from callers?
You decide what to ask. Most fencing companies configure their receptionist to collect the caller's name, phone number, service address, fence type, and whether the job is residential or commercial. Urgency gets flagged automatically so you know which messages to return first.
What happens if I don't answer a transferred call?
The call routes back to your AI receptionist. It stays on the line, takes a detailed message, and sends you a summary by text or email. The caller never hits voicemail or a dead line.
Can I keep my current business phone number?
Yes. Forward calls from your landline, VoIP system, or cell phone to your Upfirst number. Your customers keep dialing the same number they already know.
How much does this cost compared to a traditional answering service?
Traditional answering services typically charge $1 to $2 per minute, or $200 to $500 or more per month. Upfirst starts at $24.95/month with flat per-call pricing and no per-minute charges. If you want to understand the full picture, read whether an answering service is worth it before deciding.
Join the fencing companies already using Upfirst to answer every call, capture every estimate request, and stay focused on the job in front of them. Start your 14-day free trial today.
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