What is an automated answering service? Give us 5 minutes to show you.

Upfirst is an AI receptionist. Think of it as an AI auto attendant that automates business phone calls by answering questions, qualifying leads, scheduling appointments, and transfering calls when needed.

Easy-to-use auto attendant software

How our AI auto attendant phone system works

No old-school phone menus. With Upfirst's AI-powered automated answering service, callers just speak naturally to our auto attendant.

1. Add information about your business

Our automated receptionist can automatically pull from your website. Or you can manually add information like pricing, FAQs, or specific scripts you'd like your agent to follow.

Screenshot of Upfirst's auto attendant UI showing the ability to add custom knowledge and instructions
2. Hand off to a human when needed

Need certain calls to go to a human on or your team? Our automated phone answering service can do a warm hand off.

Screenshot of automated answering system UI showing the ability to set call routing rules
3. Connect your calendar

Want your AI auto attendant to book appointments? Connect your Google, Outlook, Clio, or Acuity calendar.

Screenshot of small business phone system with an auto attendant that can connect to calendars for scheduling
4. Forward after-hours or overflow calls

Our auto attendant phone system works with cellphone, landlines, or VoIP systems. Forward all of your calls — or just overflow and after-hours.

A phone forwarding a phone call to an automated telephone system that answers immediately
5. Keep an eye on conversations

You'll get a summary, transcript, and recording after each call. From your dashboard, you can easily keep an eye on metrics like call volume.

Screenshot of analytics UI showing call volume for an automated attendant phone system
funciones principales

Powerful auto attendant features for small business

Cada llamada contestada es una oportunidad potencial, y Upfirst se asegura de que nunca pierdas una.

Beneficios

Cómo las empresas se benefician de nuestro servicio de contestación automatizada

Descubre cómo nuestro sistema de contestación automatizada puede mejorar la comunicación de tu negocio.

Mejora la eficiencia de tu negocio

Libera a tu equipo para tareas estratégicas mientras nuestro servicio de contestación automatizada maneja las llamadas entrantes.

    Home remodeling consultation discussing granite countertop installation, with an automated attendant system providing information to potential clients.

    Maneja fácilmente altos volúmenes de llamadas

    Maneja las llamadas de desbordamiento sin esfuerzo, reduciendo tiempos de espera y asegurando que cada cliente sea atendido. Nuestra recepcionista virtual puede manejar múltiples llamadas simultáneamente.

      Restaurant staff confirming a reservation made through an automated attendant system for efficient booking management.

      Protégete de las llamadas de spam

      Nuestra contestadora automatizada bloquea llamadas no deseadas, priorizando las interacciones genuinas de clientes.

        Salon client inquiring about business hours, receiving quick responses through an automated answering machine for beauty services.

        Reduce tus costos operativos

        Ahorra en gastos de personal mientras mantienes un servicio al cliente de primer nivel con nuestra contestación telefónica automatizada.

          Real estate agent assisting clients in finding homes, supported by an automated answering machine to streamline customer inquiries.

          Deleita a tus clientes

          Causa una gran primera impresión con un sistema de contestación telefónica automatizada que responde rápidamente.

            Homeowner reporting a power outage, with immediate assistance provided through an automated answering service for electricians.
            Classic IVR or VoIP auto-attendant
            Robotic voice
            Doesn't answer questions, just routes the call
            Callers have to press 1, then 2, then 3
            The right option is rarely in the menu
            Traditional answering service
            Costs hundreds of dollars a month
            Inconsistent because staff turns over
            Knows very little about your business
            Pay extra for bilingual answering
            Upfirst AI phone answering service
            Costs less than $25 a month
            Trained on your services, hours, and FAQs
            Captures exactly the details you care about
            Speaks multiple languages
            Does warm hand offs to your team for qualify leads
            Connects to your calendar to book appointments

            Industries we work with

            What does our auto-attendant sound like?

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            Law firms
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            Real estate
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            Accountants
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            Restaurants
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            Insurance
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            Electricians

            Automated answering service FAQs

            Still have questions about our auto attendant phone system? Get in touch with our team.

            What is an automated answering service?

            Open FAQ

            An automated answering service answers your business calls when you can't. It picks up, greets the caller, takes information, books appointments, and routes the call where it needs to go. Some people call it an AI auto attendant or AI receptionist. They all do the same job.

            How much does an automated answering service cost?

            Open FAQ

            Plans cost $24.95 for 30 calls, $59.95 for 90, $159.95 for 300, and $299 for 600 calls a month. If you go over your plan, we charge per call. Spam and sales calls don't count toward your total, and you can see which were flagged in your dashboard. For higher volume, we build a custom plan.

            Do I have to change phone numbers?

            Open FAQ

            No. You keep your existing business number. Upfirst connects through call forwarding, so callers dial the same number they always have. Set it up in a few minutes from your phone settings. You can also port your number to us.

            Does your auto attendant work with my VoIP system?

            Open FAQ

            Yes. Upfirst works with most VoIP systems, cellphones, and landlines through call forwarding. RingCentral, Vonage, Grasshopper, AT&T, Verizon, and Google Voice are all compatible. Upfirst sits on top of your existing phone system, it doesn't replace it.

            What software does Upfirst integrate with?

            Open FAQ

            Upfirst integrates natively with Zapier, Google Calendar, Outlook, Clio, And Acuity. Our custom actions feature lets the receptionist call any API directly during the call, so it can read or write data anywhere your business already keeps it.

            How long does it take to set up?

            Open FAQ

            Most owners are up and running in less than 30 minutes. You set your business hours, customize the greeting, and pick which calls forward where.

            What's the difference between an AI auto attendant and a traditional virtual auto attendant?

            Open FAQ

            A traditional virtual auto attendant routes calls using a phone tree menu. An AI auto attendant talks to the caller, answers their questions, books appointments, and only routes when it needs to. The traditional version makes callers press buttons. The AI version lets them just talk.

            What happens if a caller needs a real person?

            Open FAQ

            Upfirst transfers calls to a real person when needed. You set who to try first, who's next, and whether to dial extensions. If no one picks up, the AI takes a message and sends you a summary.

            Can it book appointments on the call?

            Open FAQ

            Yes. Upfirst connects to your calendar and books the appointment while the caller is on the phone. It checks your availability, confirms the time, and sends a calendar invite to both of you.

            Does an automated answering service work after business hours?

            Open FAQ

            Yes. Upfirst answers calls 24/7, including nights, weekends, and holidays. You can set different rules for different hours, or have it answer the same way around the clock.

            Prueba nuestro servicio de contestación automatizada gratis

            No dejes que las oportunidades se vayan al buzón de voz. Deja que nuestro servicio de contestación virtual impulsado por IA conteste el teléfono por ti. Comienza gratis hoy.

            Prueba gratis