Question 1

How much does Upfirst’s legal answering service cost?

Accepted Answer

Our plans are based on the number of calls per month: 30 calls — $24.95/month, 90 calls — $59.95/month, 300 calls — $159.95/month, 600 calls — $299/month. If you go over your plan, we charge per call. Spam and sales calls never count toward your total, and you can see which calls were marked as spam directly in your dashboard. If your firm needs a higher-volume plan, reach out and we can create a custom option.

Question 2

How long can calls last?

Accepted Answer

There are no time limits. Upfirst’s pricing is based entirely on the number of calls, not how long each call takes. We also don’t count spam calls or hang-ups under 15 seconds toward your plan. These are filtered automatically.

Question 3

Can Upfirst’s answering service schedule appointments?

Accepted Answer

Yes. Upfirst integrates directly with Clio Manage, Google Calendar, and Outlook. Once connected, your receptionist can check your availability in real time, offer callers the best open times, and book appointments directly on your calendar.

Question 4

Does Upfirst connect to other apps?

Accepted Answer

Yes. Upfirst connects to Zapier, which lets you integrate with 1,000+ apps. Many attorneys use Zapier to automatically add new leads to MyCase, Lawmatics, Clio Grow, and other case management or intake tools.

Question 5

How long does it take to set up Upfirst?

Accepted Answer

Setup usually takes 30 minutes or less. We also offer complimentary onboarding to walk you through everything. You’ll add your firm’s details, FAQs, and intake questions to your agent’s knowledge base. From there, you can run a few test calls to make sure the receptionist is responding exactly the way you want.

Question 6

How will Upfirst notify me of calls?

Accepted Answer

For every call, Upfirst sends a summary by email and SMS. These notifications include the full transcript and call recording. You can also add team members and create custom rules. For example, you can choose to notify only a specific attorney when a new potential client calls.

Question 7

What if two people call my law firm at the same time?

Accepted Answer

Upfirst can answer multiple calls at once with no wait times, holds, or busy signals. Whether you receive two calls or twenty calls simultaneously, each caller gets immediate attention.

Question 8

How does Upfirst handle legal questions?

Accepted Answer

Upfirst never provides legal advice. Your receptionist follows only the instructions and information you provide. It collects details, answers routine questions you’ve approved, and redirects anything outside your scope to you or your team. This keeps every interaction compliant and professional.

Question 9

Can you handle legal intake?

Accepted Answer

Yes. You can create intake scripts for different case types, and your AI receptionist will ask each caller the right questions. This helps you gather consistent, structured information before you take a case.

Question 10

Do you offer service in other languages?

Accepted Answer

Yes. Upfirst supports 35+ languages, including English and Spanish. The receptionist automatically switches to the caller’s language, and you’ll still receive the full transcript translated into your preferred language so you can review it easily.

Question 11

Can I forward just some of my calls to Upfirst?

Accepted Answer

Yes. Every Upfirst account comes with a dedicated phone number. You can choose to forward all calls to this number or only unanswered calls, depending on how you want to use the service. Upfirst can also transfer calls to a human. You can set rules so that qualified leads or existing clients are immediately connected to you or your team, while everyone else is handled by your AI receptionist.

Question 12

Does Upfirst have experience with lawyers?

Accepted Answer

Yes. Upfirst was founded by an attorney who originally built the software for his own practice after struggling with the cost and inconsistency of traditional answering services. Today, many firms in the U.S. and abroad rely on Upfirst every day. Our founder, Gene Sigalov, also started SimpleTexting.com, which was later acquired by Sinch, a publicly traded communications company.

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