How to forward calls from Xfinity

Call forwarding lets you send incoming calls to another number—perfect for when you're using Upfirst's AI answering service, heading on vacation, or just want to make sure you never miss an important call. This guide will show you step-by-step how to forward all calls or only missed calls from your Xfinity line, and how to turn off call forwarding when you no longer need it.

How to forward all calls from Xfinity

If you want every call that comes to your Xfinity phone number to be automatically sent to another number (like your cell or an answering service), follow these steps:

1. Pick up your Xfinity phone and listen for a dial tone.
2. Dial *72 (star seven two) on your keypad.
3. Enter the 10-digit number you want your calls forwarded to (for example, your mobile or Upfirst).
4. Wait for a confirmation tone or message. Once you hear it, hang up.
5. Test your call forwarding by calling your Xfinity number from another phone. It should ring at your forwarded number.

If you prefer to set up call forwarding through your Xfinity online account:

1. Log in to your Xfinity Voice account.
2. Go to the Voice or Settings section.
3. Find Call Forwarding and select Add a Number or Enable.
4. Enter the phone number where you'd like calls to go and save your changes.

How to forward only missed calls (conditional call forwarding) on Xfinity

Conditional call forwarding means your Xfinity calls are only forwarded if you don’t answer, your line is busy, or your phone is unreachable. This is a great option if you still want to answer calls yourself but want a backup (like Upfirst) to handle unanswered calls.

To set up conditional call forwarding:

1. Pick up your Xfinity phone and listen for a dial tone.
2. Dial *71 (star seven one).
3. Enter the 10-digit number you want missed calls forwarded to.
4. Wait for a confirmation tone or message, then hang up.

If your Xfinity service is managed online, you may also be able to:

1. Log in to your Xfinity Voice account.
2. Go to the Settings or Advanced Call Forwarding section.
3. Set the conditions (like “forward when unanswered”) and the destination number.
4. Save your changes.

How to turn off call forwarding on Xfinity

When you want your calls to come directly to your Xfinity number again, you’ll need to disable call forwarding. Here’s how:

1. Pick up your Xfinity phone and listen for a dial tone.
2. Dial *73 (star seven three) to turn off all call forwarding.
3. Wait for a confirmation tone or message, then hang up.

If you set up forwarding through your Xfinity online account:

1. Log in to your Xfinity Voice account.
2. Go to the Call Forwarding section.
3. Disable or delete the forwarding number.
4. Save your changes.

FAQs about call forwarding on Xfinity

Does Xfinity charge for call forwarding?
Xfinity does not charge an extra fee for using call forwarding, but you may incur regular usage or long-distance charges if you forward calls to a number outside your local calling area. Always check your plan or contact Xfinity if you have questions about charges.

Can I forward calls internationally with Xfinity?
Xfinity typically only allows call forwarding to numbers in the United States. Forwarding to international numbers is not supported for most residential accounts.

Will my phone still ring when call forwarding is enabled?
If you set up immediate call forwarding (*72), your Xfinity phone will not ring—all calls go straight to your forwarded number. With conditional forwarding (*71), your phone will ring first; if you don’t answer, the call is then forwarded.

Can I forward text messages too?
No, call forwarding with Xfinity only works for voice calls. Text messages sent to your Xfinity number will not be forwarded.

How is immediate forwarding different from conditional forwarding?
Immediate forwarding (*72) sends every call to your chosen number, so your phone won’t ring at all. Conditional forwarding (*71) only forwards calls if you don’t answer or your line is busy, so you still have the chance to pick up first.

Can I use call forwarding with voicemail?
Yes, but keep in mind that if you forward calls to another number, voicemail may be handled by the destination number’s voicemail, not Xfinity’s.

Ready to never miss another call? Forward your Xfinity number to Upfirst and let our AI receptionist answer, collect information, and send you an easy-to-read summary by email or SMS. Upfirst offers a 14-day free trial—start today and experience the difference of always being available, even when you can’t answer the phone!