How to forward calls from Weave

Forwarding calls from your Weave number can help you stay connected when you’re using Upfirst’s AI answering service, away from the office, or simply don’t want to miss important customer calls. This page will show you step-by-step how to set up different types of call forwarding with Weave, whether you want all calls sent to a new number or only missed calls.

How to forward all calls from Weave

If you want every call that comes to your Weave number to ring on another phone (like your mobile, a colleague’s phone, or an answering service), you’ll need to set up unconditional or immediate call forwarding. Here’s how to do it:

1. Open the Weave app on your computer or mobile device and log in with your credentials.
2. Go to the Phone Settings section. Look for a menu labeled "Phone," "Call Routing," or "Forwarding."
3. Find the call forwarding option. This is often labeled as “Forward All Calls,” “Unconditional Forwarding,” or just “Forwarding.”
4. Enter the phone number you want your calls forwarded to. Make sure you enter the full 10-digit number, including the area code.
5. Save your changes or turn on the forwarding toggle. Weave may ask you to confirm with a code sent to your phone or email.
6. Test the forwarding by calling your Weave number from another line and making sure it rings at the new destination.

Note: Some Weave systems may also allow you to set up forwarding by dialing a code like *72 followed by the forwarding number from your Weave-connected desk phone. Check your Weave dashboard or admin guide for specific instructions if you don’t see these options.

How to forward only missed calls (conditional call forwarding) on Weave

Conditional call forwarding means only forwarding calls you don’t answer—like when you’re busy or don’t pick up after a few rings. This way, you still have a chance to answer calls yourself first, but missed ones go to your backup number or answering service.

Here’s how to set up conditional call forwarding on Weave:

1. Open the Weave app and log in.
2. Go to the Phone or Call Routing settings.
3. Look for “Forward Missed Calls,” “No Answer Forwarding,” or “Conditional Forwarding.”
4. Enter the phone number you want missed calls forwarded to.
5. Set the number of rings before the call is considered missed (if Weave gives you this option).
6. Save your changes to activate conditional forwarding.

Now, only calls you don’t answer within the chosen time will be sent to your alternate number.

How to turn off call forwarding on Weave

If you’re back in the office or no longer need calls forwarded, it’s easy to turn off call forwarding in Weave:

1. Log in to the Weave app or admin portal.
2. Go to Phone Settings or the Call Forwarding section.
3. Find the active forwarding settings (look for "Forward All," "Forward Missed," etc.).
4. Turn off or disable the forwarding setting by toggling it off or removing the forwarding number.
5. Save your changes to confirm.
6. Test your Weave number by calling it to make sure calls now ring as normal.

If you used a dial code like *72, you can typically turn off forwarding by dialing *73 from your Weave-connected phone.

FAQs about call forwarding on Weave

Does Weave charge for call forwarding?
Weave itself typically does not charge extra for enabling call forwarding, but you may be responsible for any standard calling or forwarding fees from your phone carrier. It’s always a good idea to check with both Weave and your mobile or landline provider for any potential charges.

Can I forward calls internationally with Weave?
In most cases, Weave allows you to forward calls to US and Canadian numbers. International forwarding may not be supported or may come with additional charges. Double-check with Weave support if you need to forward calls outside North America.

Will my phone still ring when call forwarding is enabled?
If you set up unconditional (all calls) forwarding, your Weave number will not ring at its original location—all calls go directly to the forwarding number. With conditional forwarding, your phone rings first, and only missed or unanswered calls are sent elsewhere.

Can I forward text messages too?
No, Weave’s call forwarding only sends voice calls to another number. Text messages are not forwarded along with calls. To manage texts, you’ll need to use the Weave app or set up other notification options.

How is immediate forwarding different from conditional forwarding?
Immediate (unconditional) forwarding sends all calls to your chosen number, so your Weave phone won’t ring. Conditional forwarding only sends calls you don’t answer (like when you’re busy or away) to the other number, letting you pick up calls first if you’re available.

Can I forward calls to multiple numbers at once on Weave?
Weave standard call forwarding typically supports forwarding to one number at a time. If you need to ring multiple numbers at once, check if Weave’s “Simultaneous Ring” or “Hunt Group” features are available, or consult your system admin.

Never miss another important call—forward your Weave number to Upfirst’s AI answering service! With Upfirst, your callers are greeted by an intelligent virtual receptionist that can answer questions, collect information, and send you a clear summary via email or SMS. Try Upfirst free for 14 days and discover how easy it is to keep your business running, even when you can’t answer the phone.