How to forward calls from Walmart Family Mobile

Sometimes you just can’t answer your phone—whether you’re going on vacation, using a service like Upfirst’s AI receptionist, or you simply don’t want to miss important calls. If you use Walmart Family Mobile, this guide will show you exactly how to set up call forwarding, so your calls go where you want them to, when you want them to.

How to forward all calls from Walmart Family Mobile

If you want every call that comes to your Walmart Family Mobile number to ring on a different phone (such as your office, home, or an answering service), follow these simple steps:

1. Open the dialer on your Walmart Family Mobile phone.
2. Dial **21* followed by the phone number you want to forward to, then add #.
   For example, to forward to (123) 456-7890, dial: **21*1234567890#
3. Press the call/send button.
4. Wait for a confirmation message or tone.
   You should see a message saying call forwarding is enabled.
5. Test the setup.
   From another phone, call your Walmart Family Mobile number to make sure calls are being forwarded properly.

Note: If your phone has a “Call Forwarding” option in the Settings (under Phone or Calls), you can also set the forwarding number there, but the dial code above works on all models.

How to forward only missed calls (conditional call forwarding) on Walmart Family Mobile

Conditional call forwarding means your calls will only be forwarded if you don’t answer, your phone is busy, or it’s unreachable. This is handy if you want to try to answer first, but have calls go to another number (like Upfirst) if you can’t pick up.

To set up conditional call forwarding on Walmart Family Mobile:

1. Open your phone’s dialer.
2. Choose the type of conditional forwarding you want:
   • If you don’t answer: Dial **61*, then the forwarding number, then #.
     Example: **61*1234567890#
   • If your phone is busy: Dial **67*, then the forwarding number, then #.
     Example: **67*1234567890#
   • If your phone is unreachable: Dial **62*, then the forwarding number, then #.
     Example: **62*1234567890#
3. Press the call/send button.
4. Wait for a confirmation message.
5. Test your setup by simulating the condition (let your phone ring out, call while on another call, or turn off your phone) and have someone call you.

How to turn off call forwarding on Walmart Family Mobile

If you no longer want your calls to be forwarded, you can disable call forwarding easily:

1. Open your dialer.
2. Dial the code to cancel all call forwarding:
   Dial ##21# and press call/send.
3. To turn off specific types of conditional forwarding:
   • For “no answer” forwarding: Dial ##61# and press call/send.
   • For “busy” forwarding: Dial ##67# and press call/send.
   • For “unreachable” forwarding: Dial ##62# and press call/send.
4. Wait for confirmation.
5. Test by calling your number to make sure calls ring directly to your Walmart Family Mobile phone again.

FAQs about call forwarding on Walmart Family Mobile

Does Walmart Family Mobile charge for call forwarding?
Walmart Family Mobile does not usually charge extra for activating call forwarding, but forwarded calls use your plan’s minutes. If you forward calls to a number that isn’t local or is international, additional charges may apply.

Can I forward calls internationally with Walmart Family Mobile?
Call forwarding is generally intended for domestic numbers. Forwarding to international numbers may not be supported or could result in high fees, so it’s best to check with Walmart Family Mobile customer support before attempting this.

Will my phone still ring when call forwarding is enabled?
If you enable unconditional (all calls) forwarding, your phone will not ring—calls will go straight to the forwarded number. If you use conditional forwarding, your phone may ring first, and only forward if you don’t answer, it’s busy, or unreachable.

Can I forward text messages too?
Walmart Family Mobile does not support automatic SMS/text message forwarding. Call forwarding only applies to voice calls. You’ll need a third-party app for SMS forwarding, but options may be limited.

How is immediate forwarding different from conditional forwarding?
Immediate (unconditional) forwarding sends every call to the new number right away. Conditional forwarding only sends calls to the new number if you don’t answer, are busy, or your phone is unreachable.

Can I set up call forwarding from the Walmart Family Mobile app or website?
No, Walmart Family Mobile does not currently offer call forwarding controls in their app or website. You need to use your phone’s dialer and the codes above.

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