How to forward calls from Vonage

If you use Vonage, forwarding your calls can help you stay connected—whether you’re signing up for Upfirst’s AI answering service, heading out of town, or just don’t want to miss important calls. This guide will show you step-by-step how to set up call forwarding for all calls, only missed calls, and how to turn it off when you’re ready.

How to forward all calls from Vonage

If you want every call to your Vonage number to ring on another phone (like your cell phone or Upfirst’s answering service), follow these steps:

1. Log in to your Vonage Online Account: Open Vonage’s website and sign in using your account details.
2. Go to Features: From the dashboard, find and click on the “Features” or “Call Forwarding” section.
3. Enable Call Forwarding: Look for an option called “Call Forwarding” or “Forward All Calls.” Click to enable it.
4. Enter the forwarding number: Type in the phone number where you want your calls forwarded. For Upfirst, use the unique number provided to you.
5. Save your changes: Make sure to save or apply the settings.
6. Test it out: Call your Vonage number from another phone to make sure calls are forwarding correctly.

Tip: You can also set up call forwarding from your Vonage phone by dialing *72, then the number you want to forward to (including area code), and then pressing #. To confirm, listen for a confirmation tone.

How to forward only missed calls (conditional call forwarding) on Vonage

Conditional call forwarding means your calls only forward if you don’t answer, your line is busy, or your phone is unreachable. This way, you don’t miss important calls, but your phone will still ring first.

Here’s how to set it up:

1. Log in to your Vonage Online Account: Go to Vonage’s website and sign in.
2. Navigate to Features: Click on “Features” or “Call Forwarding.”
3. Choose Conditional Forwarding: Look for options like “Forward When Busy/No Answer” or “Conditional Call Forwarding.”
4. Enter your forwarding number: Add the number you want calls sent to if you don’t answer (such as your Upfirst number or mobile).
5. Set conditions: You can often choose how many rings before forwarding takes over, or whether it triggers when your line is busy.
6. Save your settings: Don’t forget to save or apply your changes.

Note: Conditional forwarding is managed online in your Vonage account, not with phone dial codes.

How to turn off call forwarding on Vonage

If you want to stop forwarding calls and have them ring to your Vonage number again, just follow these steps:

1. Sign in to your Vonage Online Account: Go to Vonage’s website and log in.
2. Open Features/Call Forwarding section: Find the “Call Forwarding” or “Features” area.
3. Disable Call Forwarding: Toggle off any forwarding options or delete the forwarding number.
4. Save your changes: Make sure your new settings are saved.

Shortcut: If you set up forwarding from your phone using *72, you can turn it off by dialing *73 from your Vonage phone, then wait for a confirmation tone.

FAQs about call forwarding on Vonage

Does Vonage charge for call forwarding?
Vonage does not charge an extra fee to enable call forwarding, but you may be responsible for any outbound call minutes or long-distance charges, especially if you forward to a number outside your local area or internationally.

Can I forward calls internationally with Vonage?
Yes, Vonage lets you forward calls to international numbers, but international forwarding rates will apply. Always check the costs before forwarding to a number in another country.

Will my phone still ring when call forwarding is enabled?
If you set up call forwarding for all calls, your Vonage phone will not ring—the call goes straight to the forwarding number. With conditional forwarding, your phone will ring first, and if unanswered, the call is forwarded.

Can I forward text messages too?
Vonage’s call forwarding feature only forwards voice calls, not text messages (SMS). Your texts will not be forwarded to another number.

How is immediate forwarding different from conditional forwarding?
Immediate (or “all call”) forwarding sends every call directly to your chosen number. Conditional forwarding only sends calls if you don’t answer, your line is busy, or you’re unreachable.

Can I set up call forwarding from the Vonage app?
Yes, most Vonage accounts allow you to manage call forwarding from the Vonage web portal or their mobile app. Look for “Features” or “Call Forwarding” in the menu.

Never miss another important call—forward your Vonage number to Upfirst!
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