How to forward all calls from Verizon OneTalk

Forwarding calls is useful when you don’t want to miss important calls—like when you’re traveling, covering the phones with an answering service like Upfirst, or routing calls to a new number during a transition. This guide walks you through the most common types of Verizon OneTalk call forwarding (forward all calls, forward only missed calls, and turning forwarding off).

How to forward all calls from Verizon OneTalk

“Forward all calls” (sometimes called immediate or always forwarding) sends every incoming call to another phone number instead of ringing your OneTalk line.

Option 1: forward all calls in the Verizon OneTalk portal/app (recommended)

1. From the One Talk Overview page, click Manage Lines and Devices.
2. Select the line you want to forward calls for.
3. Click User Features.
4. Click Call Forwarding, then select Always.
5. Click the toggle to green next to your line.
6. Click Add Number, then enter your Upfirst number in the "Forward calls to" field.
7. Click Submit.

Option 2: forward all calls using star codes (from some OneTalk phones)

Some OneTalk desk phones support feature/star codes.

1. From the OneTalk phone, dial *72.
2. Dial your Upfirst phone number (include area code).
3. Wait for a confirmation tone/message (varies by device).
4. Place a test call to confirm forwarding is active.

If *72 doesn’t work on your setup, use the OneTalk portal method above (star codes can be device- or account-dependent).

How to forward only missed calls (conditional call forwarding) on Verizon OneTalk

Conditional call forwarding only forwards calls in certain situations—most commonly when you don’t answer, when your line is busy, or when the device is unreachable/offline. This is a great option if you still want your OneTalk phone to ring first, but want a backup plan for missed calls.

Option 1: set up conditional forwarding in the Verizon OneTalk portal/app

1. From the One Talk Overview page, click Manage Lines and Devices.
2. Select the line you want to forward calls for.
3. Click User Features.
4. Click Call Forwarding, then select Busy and/or No Answer.
5. Click the toggle to green next to your line.
6. Click Add Number, then enter your Upfirst number in the "Forward calls to" field.
7. Click Submit.

Option 2: conditional forwarding using star codes (may vary by device)

If your OneTalk phone supports feature codes, common ones are:

• Forward when busy: dial *90, then enter the destination number
• Cancel busy forwarding: *900
• Forward when no answer: dial *92, then enter the destination number
• Cancel no-answer forwarding: *920

If these codes don’t work for your specific OneTalk device/account, set conditional forwarding in the portal instead.

How to turn off call forwarding on Verizon OneTalk

Turn off forwarding in the OneTalk portal/app (recommended)

1. From the One Talk Overview page, click Manage Lines and Devices.
2. Select the line you are forwarding calls from.
3. Click User Features.
4. Click Call Forwarding.
5. Click the toggle to grey next to your line.
6. Click Submit.

Turn off forwarding using star codes (if supported)

• Turn off forward all calls: dial *73
• Turn off forward when busy: dial *900
• Turn off forward when no answer: dial *920

If you’re not sure what’s currently enabled, the portal view is the easiest way to confirm (it shows all forwarding rules in one place).

FAQs about call forwarding on Verizon OneTalk

Does Verizon OneTalk charge for call forwarding?

Verizon OneTalk typically includes call forwarding features as part of the service, but forwarded calls may still use minutes/usage depending on your plan and how the call is routed. If you’re forwarding to an external number (like a mobile phone), there can be additional usage charges in some setups. If cost is a concern, check your OneTalk plan details or ask Verizon support how forwarded calls are billed on your account.

Can I forward calls internationally with Verizon OneTalk?

In many cases, yes—you can enter an international number as the forwarding destination. However, international forwarding can trigger higher per-minute charges and sometimes has routing restrictions based on your plan. If you plan to forward internationally, verify billing and allowed destinations with Verizon before enabling it.

Will my phone still ring when call forwarding is enabled?

If you enable forward all calls (always/immediate forwarding), your OneTalk phone usually won’t ring—calls go straight to the forwarded number. If you enable conditional forwarding, your OneTalk phone will ring first, and only forwards when the condition happens (like no answer). Some accounts also support “simultaneous ring,” which can ring both—check your call handling options.

Can I forward text messages too?

Call forwarding only affects voice calls, not SMS/MMS text messages. Verizon OneTalk texting (if enabled on your line) is handled separately and usually requires the OneTalk app or your configured messaging workflow. If you need texts handled, you’ll want a dedicated messaging solution rather than call forwarding.

How is immediate forwarding different from conditional forwarding?

Immediate (always) forwarding sends every call away instantly, which is best when you never want the OneTalk phone to ring. Conditional forwarding is a backup—your OneTalk number rings normally, and calls only forward if you don’t answer, you’re busy, or the device is unreachable. Most businesses use conditional forwarding to avoid missing calls while still answering live when possible.

Can I forward calls to more than one number?

Basic call forwarding sends calls to one destination number. If you want more flexibility (like ringing multiple people, routing by time of day, or escalating to a backup), look for simultaneous ring, hunt group, or call handling rules in OneTalk. Those features are often a better fit than simple forwarding when multiple teammates share coverage.

Want to forward your OneTalk calls to an AI receptionist instead of voicemail?

No one likes being sent to voicemail. With Upfirst, you can forward calls from your Verizon OneTalk number to an AI answering service that answers questions, collects caller info, and then sends you an easy-to-skim summary by email and SMS—so you never miss another call.

Try Upfirst free with a 14-day free trial by forwarding your OneTalk number to the Upfirst number you’re given during setup.