How to forward calls from JustCall

If you use JustCall for your business or personal calls, there might be times when you want to forward calls to another number—like when you’re using Upfirst’s answering service, going on vacation, or simply want to make sure you never miss an important call. This page will walk you through the different ways to set up call forwarding with JustCall, whether you want to forward every call, only missed calls, or need to turn forwarding off.

How to forward all calls from JustCall

Forwarding all calls means every incoming call to your JustCall number goes directly to another phone number of your choice. Here’s how to set it up:

1. Log in to your JustCall dashboard
   Go to JustCall.io and sign in with your account credentials.
2. Select the phone number you want to forward
   From your dashboard, click on the “Phone Numbers” tab. Choose the JustCall number you want to set up call forwarding for.
3. Go to number settings
   Click on the gear or “Settings” icon next to your chosen number.
4. Find the call forwarding section
   Scroll down to the “Call Forwarding” or "Forward Calls To" section.
5. Enter your forwarding number
   Type in the new phone number where you want your calls to be forwarded. Make sure to include the country code if it’s an international number.
6. Save your changes
   Click “Save” or “Update” to activate call forwarding.

That’s it—now, all incoming calls to your JustCall number will be sent to the number you provided.

How to forward only missed calls (conditional call forwarding) on JustCall

Conditional call forwarding means your JustCall number will only forward calls if you don’t answer them, or if your line is busy. This is useful if you want to try answering calls first, but ensure someone else (like Upfirst) picks up if you can’t.

Here’s how to set up conditional call forwarding on JustCall:

1. Log in to your JustCall dashboard
   Open JustCall.io and sign in.
2. Select your phone number
   Go to the “Phone Numbers” tab and click the number you want to set conditional forwarding for.
3. Go to number settings
   Click on the “Settings” icon for that number.
4. Locate the missed call forwarding section
   Look for an option labeled “Missed Call Forwarding,” “No Answer Forwarding,” or similar.
5. Enter the forwarding number
   Add the phone number you want missed calls to be forwarded to. Again, include the country code if needed.
6. Set the ring duration (optional)
   Some plans let you set how long the phone rings before forwarding (for example, after 20 seconds). Adjust this as needed.
7. Save your changes
   Click “Save” to activate conditional call forwarding.

Now, if you don’t answer a call within the set time, it will automatically be forwarded to your chosen number.

How to turn off call forwarding on JustCall

If you no longer want your calls to be forwarded, you can easily disable all call forwarding settings in JustCall:

1. Log in to your JustCall dashboard
   Go to JustCall.io and sign in.
2. Select your phone number
   In the “Phone Numbers” tab, pick the number you want to disable forwarding on.
3. Go to number settings
   Click the “Settings” icon.
4. Find the call forwarding section
   Look for the “Call Forwarding” or “Forward Calls To” area.
5. Clear or disable the forwarding number
   Remove the phone number from the forwarding field, or toggle the forwarding option off.
6. Save your changes
   Click “Save” or “Update” to confirm.

Your JustCall number will now ring as normal, and calls won’t be sent to another number.

FAQs about call forwarding on JustCall

Does JustCall charge for call forwarding?
Yes, JustCall may charge for forwarded calls, especially if they’re sent to an external or international number. The cost depends on your plan and the destination number, so it’s a good idea to check JustCall’s pricing or contact their support.

Can I forward calls internationally with JustCall?
Absolutely. JustCall allows you to forward calls to international numbers—just make sure to include the correct country code when setting up forwarding. Keep in mind, international forwarding usually comes with higher per-minute rates.

Will my phone still ring when call forwarding is enabled?
If you set up unconditional (all calls) forwarding, your JustCall number won’t ring on your device—it will go straight to the forwarded number. With conditional forwarding (missed/no answer), your phone will ring first, and only forward if you don’t pick up.

Can I forward text messages too?
JustCall supports SMS forwarding, but it’s a separate feature from call forwarding. You can set up SMS forwarding in your JustCall dashboard under the SMS settings for your number.

How is immediate forwarding different from conditional forwarding?
Immediate forwarding (unconditional) sends every call straight to the forwarded number, no matter what. Conditional forwarding only activates if you don’t answer or your line is busy, giving you a chance to answer before the call is sent elsewhere.

Can I forward calls to multiple numbers at once?
JustCall allows you to set up call distribution to teams or multiple numbers (sometimes called “simultaneous ringing” or “call groups”) through the dashboard. Check your JustCall settings for options like “Call Distribution” or “Team Members.”

Never miss a call again—forward your JustCall number to Upfirst!
Upfirst is an AI answering service that picks up every call, answers questions, collects important info from your callers, and sends you a quick summary by email or SMS. No more voicemails or missed leads—just smooth, professional service every time. Try Upfirst free for 14 days and experience the difference an AI receptionist can make.