How to forward calls from HubSpot Calling

Sometimes you just can’t answer every call—whether you’re using Upfirst’s answering service, stepping into a meeting, or heading out on vacation. With HubSpot Calling, you can forward calls to another number so you don’t miss important conversations. This guide will walk you through how to set up, customize, and turn off call forwarding from HubSpot Calling.

How to forward all calls from HubSpot Calling

If you want every call made to your HubSpot Calling number to ring somewhere else (like your cell phone, a colleague, or an answering service), you can enable call forwarding for all calls. Here’s how to do it:

1. Sign in to your HubSpot account.
   Go to your HubSpot dashboard using your usual login details.
2. Navigate to your calling settings.
   Click on your profile picture in the top right, then select “Settings.” In the left-hand menu, find and click “Calling.”
3. Find your phone number.
   Under the “Calling” section, locate the phone number you want to forward.
4. Enable call forwarding.
   Look for the “Call Forwarding” or “Forward Calls” option next to your number and click “Edit” or “Set Up.”
5. Enter the forwarding number.
   Type in the new phone number where you want calls to go (for example, your mobile or Upfirst’s answering service). Double-check the number for accuracy.
6. Save your changes.
   Click “Save” or “Apply” to activate call forwarding.
7. Test the setup.
   Call your HubSpot number from another phone to make sure the forwarding works as expected.

Note: HubSpot Calling uses in-app settings for call forwarding. There’s no need to dial special codes.

How to forward only missed calls (conditional call forwarding) on HubSpot Calling

Conditional call forwarding means your calls are only forwarded if you don’t answer, your line is busy, or your phone is unreachable. This way, you’ll get a chance to answer calls first, but if you can’t, they’ll be sent to a backup number (like Upfirst).

To set up conditional call forwarding with HubSpot Calling:

1. Go to HubSpot Calling settings.
   Log in, click your profile icon, and choose “Settings.” Then click “Calling” in the left menu.
2. Select your phone number.
   Find the number you want to set up with conditional forwarding.
3. Find conditional forwarding settings.
   Look for options labeled “Forward missed calls,” “Forward on no answer,” or “Conditional forwarding.” (If you don’t see these, check HubSpot’s support docs or contact their support—features can vary by plan.)
4. Enter the forwarding number.
   Add the new number that should get the missed calls.
5. Set conditions (if prompted).
   You might be able to choose after how many rings the call is forwarded, or whether to forward if your line is busy or unreachable.
6. Save your settings.
   Click “Save” or “Apply.”
7. Test your setup.
   Call your HubSpot number and let it ring without answering to make sure it’s forwarded correctly.

How to turn off call forwarding on HubSpot Calling

When you’re ready to answer calls yourself again, it’s easy to disable call forwarding.

1. Go to your HubSpot Calling settings.
   Log in, click your profile icon, and select “Settings.” Navigate to “Calling.”
2. Find your phone number.
   Locate the number with forwarding enabled.
3. Disable call forwarding.
   Click “Edit” or “Settings” next to “Call Forwarding.” Then, either toggle off the forwarding option or remove the forwarding number from the field.
4. Save your changes.
   Click “Save” or “Apply.”
5. Double-check everything.
   Call your HubSpot number to confirm calls are now ringing directly to you.

FAQs about call forwarding on HubSpot Calling

Does HubSpot Calling charge for call forwarding?
HubSpot does not usually charge extra for enabling call forwarding, but you may incur standard call rates if forwarded calls are made to external numbers (such as mobiles or international lines). Always check your plan details or contact HubSpot support for specifics.

Can I forward calls internationally with HubSpot Calling?
Yes, you can forward calls to international numbers, but international call rates will likely apply. Double-check with HubSpot or your phone carrier to avoid unexpected charges.

Will my phone still ring when call forwarding is enabled?
If you set up full call forwarding, your phone will not ring—calls go directly to the forwarding number. With conditional forwarding (like forwarding only missed calls), your phone will ring first, and only unanswered calls will be sent to the backup number.

Can I forward text messages too?
HubSpot Calling’s call forwarding feature only forwards voice calls, not text messages. If you need to forward SMS, you’ll need a separate solution or integration.

How is immediate (unconditional) forwarding different from conditional forwarding?
Immediate forwarding sends every call straight to another number, so your HubSpot phone never rings. Conditional forwarding only sends calls elsewhere if you don’t answer, your number is busy, or your phone is unreachable.

What happens to voicemail when call forwarding is on?
If you forward all calls, voicemails will be handled by the forwarding number’s voicemail, not HubSpot’s. With conditional forwarding, missed calls may still go to your original voicemail if not picked up at the forwarding number.

Ready to never miss another call?
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