How to forward calls from Follow Up Boss

Forwarding calls from your Follow Up Boss number is a smart way to make sure you never miss a lead—whether you’re using an answering service like Upfirst, heading out on vacation, or simply want calls to ring somewhere else. This page will walk you through different types of call forwarding you can set up with Follow Up Boss, step by step.

How to forward all calls from Follow Up Boss

If you want every call to your Follow Up Boss number to automatically go to a new phone number (like your cell phone or an answering service), you can set this up right in your Follow Up Boss account. Here’s how:

1. Log in to your Follow Up Boss account: Go to Follow Up Boss and sign in.
2. Go to your profile settings: Click your profile icon in the upper right and select “My Settings.”
3. Find the ‘Phone Number’ section: Scroll down to the “Phone Number” area.
4. Enter your forwarding number: In the “Forward Calls To” field, type the new number where you want calls sent. This could be your mobile, office, or a service like Upfirst.
5. Save changes: Click “Save” or “Update” to apply the new call forwarding setting.
6. Test your forwarding: Have someone call your Follow Up Boss number to make sure it rings at the new number.

How to forward only missed calls (conditional call forwarding) on Follow Up Boss

Conditional call forwarding means calls only get forwarded if you don't answer them on your main device (for example, if you’re busy or can’t pick up). This way, you'll get a chance to answer first, but missed calls will be sent to your backup number.

Here’s how to set up conditional call forwarding in Follow Up Boss:

1. Log in to your Follow Up Boss account.
2. Go to ‘My Settings’: Click your profile icon and select “My Settings.”
3. Scroll to ‘Call Forwarding’ options: Find the advanced or conditional call forwarding section.
4. Choose conditional forwarding: Select the option to only forward missed or unanswered calls.
5. Enter the backup number: Type in the number where you want missed calls sent (like an answering service or alternate phone).
6. Save your settings: Make sure to click “Save” or “Update.”
7. Test the feature: Call your Follow Up Boss number and don’t answer—your missed call should forward to your backup number.

Note: If you don’t see a conditional forwarding option, you may need to contact Follow Up Boss support to enable it or check their help documentation, as features can change.

How to turn off call forwarding on Follow Up Boss

If you want to stop forwarding calls and have them ring only on your original Follow Up Boss number:

1. Log in to Follow Up Boss.
2. Go to ‘My Settings’: Click your profile icon and select “My Settings.”
3. Find the call forwarding section: Look for the “Forward Calls To” or similar field.
4. Clear the forwarding number: Delete any numbers in this field or toggle off the forwarding option.
5. Save your changes: Click “Save” or “Update.”
6. Test to confirm: Call your Follow Up Boss number to make sure calls ring directly to you and are no longer forwarded.

FAQs about call forwarding on Follow Up Boss

Does Follow Up Boss charge for call forwarding?
Follow Up Boss itself does not typically charge extra for enabling call forwarding, but your phone service provider may charge standard call forwarding or airtime rates. It’s a good idea to check with your carrier for any related fees.

Can I forward calls internationally with Follow Up Boss?
In most cases, you can forward calls to international numbers, but international forwarding may be restricted or incur additional charges. Check with Follow Up Boss support and your phone carrier before forwarding to numbers outside your home country.

Will my phone still ring when call forwarding is enabled?
If you enable full call forwarding, calls will go directly to the forwarded number and may not ring on your original device. If you use conditional forwarding, your device will ring first, and only unanswered calls will be forwarded.

Can I forward text messages too?
No, Follow Up Boss only allows forwarding of phone calls. Text messages sent to your Follow Up Boss number will not be forwarded to another phone number.

How is immediate forwarding different from conditional forwarding?
Immediate forwarding (full forwarding) sends all calls directly to your chosen number. Conditional forwarding only sends calls if you don’t answer within a set number of rings, so you have a chance to pick up first.

I can't find the forwarding option in my settings. What should I do?
If you don’t see call forwarding options, your Follow Up Boss plan may not include this feature, or settings may have changed. Reach out to Follow Up Boss support for help or check their help center for the latest instructions.

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