If you’re using Cricket and don’t want to miss important calls—maybe you’re traveling, switching phones, or using Upfirst’s AI answering service—call forwarding can help. This guide shows you exactly how to forward all calls, only missed calls, and how to turn off call forwarding on your Cricket number.
How to forward all calls from Cricket
Want every call made to your Cricket number to ring somewhere else? Here’s how to set up immediate call forwarding:
- Open the phone app on your device.
- Dial *21* followed by the 10-digit phone number you want your calls forwarded to. For example:
*21*1234567890 - Press the call button.
- Wait for a confirmation tone or message. This means call forwarding is active.
- Test by calling your Cricket number from another phone to make sure calls go to your new number.
Note: If you use Cricket on an Android or iPhone, you may also find call forwarding options in your phone’s call settings. However, the dial code method works on all devices.
How to forward only missed calls (conditional call forwarding) on Cricket
Conditional call forwarding means your calls only forward if you don’t answer, your phone is busy, or it’s unreachable. This is handy if you only want calls to go elsewhere when you can’t pick up.
To set up conditional call forwarding on Cricket:
- Open the phone app on your device.
- To forward calls when you don’t answer, dial:
*61*+ [forwarding number] +#
Example:*61*1234567890# - To forward calls when your line is busy, dial:
*67*+ [forwarding number] +#
Example:*67*1234567890# - To forward calls when your phone is unreachable (turned off or out of service), dial:
*62*+ [forwarding number] +#
Example:*62*1234567890# - Press the call button each time.
- Wait for a confirmation message or tone.
- Test by calling your Cricket number under different scenarios to make sure it’s working.
How to turn off call forwarding on Cricket
If you want to receive calls on your Cricket number again, you’ll need to disable call forwarding. Here’s how:
- To turn off all call forwarding, dial
##21#and press the call button. - To turn off no answer forwarding, dial
##61#and press the call button. - To turn off busy forwarding, dial
##67#and press the call button. - To turn off unreachable forwarding, dial
##62#and press the call button. - Wait for a confirmation message or tone.
- Call your Cricket number to check that calls now ring to your phone as normal.
FAQs about call forwarding on Cricket
Does Cricket charge for call forwarding?
Most Cricket plans include call forwarding at no extra charge, but forwarded calls may use your plan’s minutes or count as usage. If you forward calls to an international number, extra charges may apply.
Can I forward calls internationally with Cricket?
Cricket generally only allows forwarding to U.S. phone numbers. Forwarding to international numbers is not supported on most plans.
Will my phone still ring when call forwarding is enabled?
If you set up immediate call forwarding, your Cricket phone won’t ring—calls will go straight to the forwarded number. With conditional forwarding, your phone rings first, and only forwards if you don’t answer, are busy, or unreachable.
Can I forward text messages too?
Cricket does not support SMS forwarding by default. You may be able to use third-party apps for message forwarding, but this is separate from Cricket’s call forwarding features.
How is immediate forwarding different from conditional forwarding?
Immediate call forwarding sends every call directly to another number, without ringing your Cricket phone. Conditional forwarding only forwards calls under certain conditions, like if you don't answer or your phone is off.
Do I need to contact Cricket customer support to set up call forwarding?
No, you can set up and manage call forwarding yourself using the dial codes above. If you have trouble, Cricket support can help.
Never miss a call—forward to Upfirst!
If you want to make sure every caller gets a helpful response (and you get a clear summary), try forwarding your Cricket calls to Upfirst. Upfirst is an AI answering service that acts like a smart receptionist: it answers calls, helps your customers, and sends you a summary by SMS and email—so you’re always in the loop. Start your 14-day free trial with Upfirst today and never miss another important call!
