How to forward calls from 8x8

Call forwarding is a handy feature for anyone who doesn’t want to miss important calls—whether you’re using services like Upfirst’s AI answering, going on vacation, or just need your calls directed to a different number for a while. This page will walk you through the different types of call forwarding available with 8x8, so you can always stay connected, no matter where you are.

How to forward all calls from 8x8

If you want every call that comes to your 8x8 number to go directly to another phone—like your mobile, home phone, or an answering service—follow these simple steps:

1. Log in to your 8x8 account: Open your 8x8 Work app on desktop or mobile, or log in via the 8x8 web portal.
2. Go to settings: Look for the settings or profile icon, usually found in the top-right corner.
3. Select "Call forwarding": In the menu, find the “Call forwarding” or “Forwarding & Voicemail” option.
4. Add your forwarding number: Enter the phone number where you want to forward your calls. Make sure to include the full area code.
5. Choose when to forward: Select “Always” to forward all calls, or choose appropriate options as needed.
6. Save your changes: Click “Save” or “Enable” to activate call forwarding.

Tip: You can also set up call forwarding from your 8x8 desk phone by dialing *72, then entering the number you want to forward calls to, and pressing the # key.

How to forward only missed calls (conditional call forwarding) on 8x8

Conditional call forwarding means your calls are only forwarded when you don’t answer, your phone is busy, or you’re unreachable. This is useful if you want your phone to ring first, and only send the call elsewhere if you can’t pick up.

To set up conditional call forwarding on 8x8:

1. Log in to your 8x8 account: Use the 8x8 Work app or web portal.
2. Go to call forwarding settings: Navigate to “Call forwarding” or “Forwarding & Voicemail.”
3. Choose conditional options: Look for options like “Forward when unanswered,” “Forward when busy,” or “Forward when unreachable.”
4. Enter your forwarding number: Add the number you want missed calls to go to.
5. Set delay or rings: If possible, set how many rings before forwarding occurs.
6. Save your settings: Click “Save” or “Activate” to confirm.

Note: On some 8x8 desk phones, you can enable conditional forwarding by dialing codes like *92 (for unanswered calls) followed by the forwarding number, then #.

How to turn off call forwarding on 8x8

If you want to stop forwarding calls and have them ring on your 8x8 phone or app as normal, follow these steps:

1. Log in to your 8x8 account: Use the app or web portal.
2. Go to call forwarding settings: Open “Call forwarding” or “Forwarding & Voicemail.”
3. Disable call forwarding: Toggle off, deselect, or remove the forwarding number from all forwarding options.
4. Save your changes: Click “Save” or “Update” to confirm.

On a desk phone: Dial *73 to turn off all call forwarding.

FAQs about call forwarding on 8x8

Does 8x8 charge for call forwarding?
8x8 does not charge extra for enabling call forwarding. However, forwarded calls may use your plan’s minutes, and if you forward to an international number, international rates may apply.

Can I forward calls internationally with 8x8?
Yes, you can forward calls to an international number with 8x8, but be aware that standard international calling rates will apply to the forwarded calls.

Will my phone still ring when call forwarding is enabled?
If you set up unconditional forwarding (forward all calls), your 8x8 phone will not ring—all calls go straight to the forwarding number. With conditional forwarding, your phone will ring first, and if you don’t answer, the call is forwarded.

Can I forward text messages too?
Currently, 8x8 only supports call forwarding, not SMS forwarding. Text messages sent to your 8x8 number will not be forwarded to another phone.

How is immediate forwarding different from conditional forwarding?
Immediate forwarding (unconditional) sends every call directly to another number, while conditional forwarding only sends calls elsewhere if you don’t answer, your line is busy, or you’re unreachable.

Can I forward calls from my 8x8 desk phone without using the app?
Yes, you can use dial codes like *72 (set forwarding) and *73 (cancel forwarding) directly from your 8x8 desk phone.

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