Your AI receptionist answers every call, collects job details, and sends you a summary by text. Emergencies get routed to your on-call tech. Routine calls get handled without pulling you off the job.
How it works
Tell Upfirst about your services, your team, and when to transfer calls. Your AI receptionist handles the rest.
Add your services, hours, service area, and pricing to the knowledge base. Upfirst learns what you offer, from routine pumping to emergency repairs, so it can answer caller questions the way you would. You can also import info straight from your website.
Tell your receptionist what to ask: property address, type of system, nature of the issue, and how urgent it is. Emergency calls get routed to your on-call tech with a warm call transfer. Routine requests get a summary sent to your phone so you can call back between jobs.
Keep your current business number. Set up business call routing to send all calls, or just overflow and after-hours calls, to your Upfirst receptionist. Takes about 30 seconds from your phone's settings.
Answer every call. Route the emergencies. Let the rest get handled for you.
A homeowner with a sewage backup is not leaving a message. They're calling the next company on the list. Our after hours answering service every call in seconds, collects the address and issue, and routes emergencies to your on-call tech. You capture the job instead of losing it.
You're knee-deep in a drain field install and your phone is ringing in the truck. Upfirst's 24/7 call capture service asks the right questions, and sends you a text with the caller's name, number, and what they need. No more choosing between the job in front of you and the one calling in.
When you can't take a transfer, the call does not go to voicemail. Your AI receptionist stays on the line, takes a message, collects contact details, and sends you a full summary. The caller gets helped. You get the info. Nobody falls through the cracks.
Set up a dispatch answering service that sends emergency calls to your on-call tech, pumping requests to your scheduler, and sales calls to whoever handles new accounts. The AI handles the triage so your team only gets the calls meant for them.
Integrations
Send caller details and job info straight to your CRM, calendar, or field service software through Zapier.
Set up your receptionist in minutes. No technical skills required.
Answer and transfer calls around the clock. Set different rules for business hours, after hours, and weekends.
Robocalls and sales calls get filtered out before they reach you. Spam calls are never billed, so you only pay for real calls from real customers.
Get a text after every call with who called, what they needed, and what your receptionist told them. Full transcripts and recordings are available in your dashboard.
If a transfer goes unanswered, the call routes back to your receptionist to take a message. Callers never hit a dead end or get stuck in a voicemail loop.
Train your receptionist on your services, hours, service area, and pricing. Import info from your website or type it in. Callers get answers on the spot instead of waiting for a callback.
Your receptionist briefs you on who's calling and why before connecting the call. Accept or decline with one tap. Emergency calls reach the right person with full context.
Have a question that isn't answered here? Get in touch with our team.
How much does Upfirst cost?
Plans are based on your monthly call volume: 30 calls for $24.95/month, 90 calls for $59.95/month, 300 calls for $159.95/month, and 600 calls for $299/month. Overage calls are charged individually. Spam and sales calls never count toward your total. Every account includes a 14-day free trial so you can test the septic answering service before committing. See our pricing for full details.
How does Upfirst handle emergency septic calls?
You set the rules. When a caller reports a backup, overflow, or alarm, your receptionist can transfer the call to your on-call technician with a warm transfer that includes the caller's name, address, and issue. If the tech does not answer, the call routes back to the receptionist to take a detailed message and send it to you by text and email.
Can I choose which calls get transferred?
Yes. Set transfer rules based on the type of issue, the caller's request, a specific team member's name, or the time of day. Emergency calls can go straight to your on-call tech while routine pumping requests get a message taken until morning.
What happens if I do not answer a transferred call?
The call routes back to your AI receptionist. It stays on the line, takes a detailed message, and sends you a summary by text or email. The caller never hits voicemail or a dead line.
Can I keep my current business phone number?
Yes. Forward calls from your landline, VoIP system, or cell phone to your Upfirst number. Your callers keep dialing the same number they already know.
How much does this cost compared to a traditional answering service?
Traditional answering services typically charge $1 to $2 per minute or $200 to $500+ per month with per-minute billing. Upfirst starts at $24.95/month with flat per-call pricing and no per-minute charges. See our breakdown of answering service cost for a full comparison.
Join the septic companies already using Upfirst to answer every call, route emergencies to the right tech, and never lose a job to voicemail. Start your 14-day free trial today.
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