Upfirst

Your Portuguese business, answered—AI reception with a local touch

Take messages

Capture every lead and important detail. We take messages from callers and deliver them instantly to you by SMS or email—so you never miss a potential customer.

Answer questions

Provide fast answers to your most common questions. Train your AI receptionist with your business info, and customers get instant responses—saving you and your team precious time.

Illustration of an AI answering service in action, showing a smartphone screen with a caller and chat bubbles where the AI answers calls, books appointments, and collects caller information.

Book appointments

Let us handle your bookings. Upfirst can send callers a link to your online calendar or note their preferred time and date for you to confirm, making appointment scheduling effortless.

Transfer calls

Need to speak directly? We can transfer calls to you or your team, ensuring that urgent or important callers always reach the right person.

See all features

Portuguese virtual receptionist

How to set up your answering service in Portugal

Get a friendly virtual receptionist who speaks Portuguese and English—ready to answer every call, day or night.

1. Add your information

Tell us about your business and how you’d like your calls to be handled. Set your preferences for messages, call transfers, and appointment scheduling—so your virtual receptionist always knows what to do.

Upfirst AI receptionist setup screen showing how a real estate agent can add info about showing availability and buyer/seller services.

2. Set the rules

Pick a local Portuguese number with your preferred area code. To activate the number, just send us your proof of address, a valid ID, and your company registration document. Our team is here to help if you have any questions.

Call transfer rule setup for a real estate agent, showing how to forward tour requests or property inquiries to a mobile number.

3. Forward your calls

Never miss a call again. Your AI-powered receptionist answers every call 24/7, sending you instant updates by text and email so you can respond quickly and keep your clients happy.

AI receptionist greeting an incoming call for Lemon Tree Real Estate, demonstrating 24/7 answering service for realtors.

4. Never miss a call again

Whether it’s a new buyer, seller, or tenant calling, your AI answering service answers 24/7. You’ll get a detailed call summary by text and email so you can follow up fast.

Call summary and transcript of a real estate lead asking about a 3-bedroom home, showing how Upfirst captures buyer inquiries for real estate agents.

Get a Portuguese phone number

What information is needed to get a virtual number in Portugal?

In Portugal, phone numbers are regulated to make sure they’re connected to a real local presence. To activate your Portuguese virtual number, you’ll need to provide a **business or personal address in the same region as the number**. This requirement is set by local authorities and helps ensure responsible use. Once your number is set up, you can forward calls from your existing line so that Upfirst’s AI receptionist can answer them for you.

key features

Get your Portuguese number to unlock your AI receptionist

Powerful and affordable call answering features help your small business look professional and never miss a call.

24/7 live call answering

Stay connected around the clock. Answer every call and capture leads automatically even when you're busy or out of office.

Bilingual receptionist

Speak with callers in Portuguese, Spanish, English, and 90+ other languages. Reach more customers and build trust with every conversation.

Lead capture

Collect lead details the moment they call. Qualify leads and tell us the right questions to ask callers.

Appointment scheduling

Let your realtor virtual receptionist set up showings and appointments. Send calendar links live on the call to interested clients.

Customized scripting

Shape every conversation whether the caller is a seller, buyer, landlords, or even tenants. Customize call handling how you want.

Call forwarding

Forward calls fast to the right person. Set up call routing rules and transfer callers when it matches your criteria.

Emergency dispatching

Handle urgent tenant calls without delay. Dispatch them to the appropriate on-call maintenance worker.

Detailed call summaries

Receive detailed summary of each call, allowing you to follow up effectively. Upfirst also captures a recording and the full transcript, just in case.

Portugal answering service FAQs

Have a question that isn't answered here? Get in touch with our team.

How does my business benefit from your answering service?

With Upfirst, your calls are answered promptly and professionally—no more missed opportunities or voicemails piling up. We help you reduce overhead, manage call volume during busy times, and offer multilingual support so you can serve clients in Portuguese, English, and more. Our service allows you to focus on running your business, while we ensure every caller gets a great first impression.

How long does it take to get set up with a local Portugal number?

You can get a local Portugal number instantly! Local regulations require that you provide a business or personal address in the same region as the number. Once you provide this, our support team will have you set up within minutes and ready to start taking calls.

Can your answering service handle calls in multiple languages?

Absolutely. Our Portugal-based service offers multilingual support, including Portuguese, English, Spanish, and more. This is ideal for businesses serving both local clients and Portugal’s diverse expat community, ensuring every caller feels understood.

Is your service compliant with Portuguese call center regulations?

Yes, compliance is a top priority for us. We follow all Portuguese regulations, including providing free or low-cost numbers, identifying our agents and your business at the start of every call, and only operating within permitted hours for outbound calls. You can trust that your clients’ calls are handled legally and professionally at all times.

Portugal virtual phone numbers with AI answering