Upfirst

Your Philippine Business, Always Answered — By AI That Knows Your Needs

Take messages

Never miss an important message again. Upfirst collects detailed messages from your callers and delivers them instantly to you via SMS or email, so you’re always in the loop.

Answer questions

Make every caller feel valued. Teach Upfirst the answers to your most common questions, so customers get fast, accurate information about your services, prices, or business hours.

Illustration of an AI answering service in action, showing a smartphone screen with a caller and chat bubbles where the AI answers calls, books appointments, and collects caller information.

Book appointments

Let us handle your bookings. Share your business calendar or simply have us ask for the customer’s preferred schedule—no more missed appointments or double bookings.

Transfer calls

Need to speak directly with customers? Easily transfer urgent or VIP calls to yourself or a team member, ensuring the right people handle the right conversations every time.

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Philippines virtual receptionist

How to set up your answering service in the Philippines

Get a professional virtual receptionist for your business—available 24/7 to handle every call in English or Filipino.

1. Add your information

Tell us about your business and how you’d like calls to be answered. Share your preferred greeting, special instructions, and let us know how you want to receive call summaries—by text, email, or both.

Upfirst AI receptionist setup screen showing how a real estate agent can add info about showing availability and buyer/seller services.

2. Set the rules

Pick a local number with your city or area code. In the Philippines, you may be asked to submit a valid ID and proof of address to activate your number. Our support team will walk you through the process and make it easy.

Call transfer rule setup for a real estate agent, showing how to forward tour requests or property inquiries to a mobile number.

3. Forward your calls

Start receiving calls instantly. Our AI receptionist will answer every call—day or night—and send you a detailed summary so you can follow up at your convenience.

AI receptionist greeting an incoming call for Lemon Tree Real Estate, demonstrating 24/7 answering service for realtors.

4. Never miss a call again

Whether it’s a new buyer, seller, or tenant calling, your AI answering service answers 24/7. You’ll get a detailed call summary by text and email so you can follow up fast.

Call summary and transcript of a real estate lead asking about a 3-bedroom home, showing how Upfirst captures buyer inquiries for real estate agents.

Get a Philippines phone number

What information is needed to get a virtual number in the Philippines?

To comply with local regulations in the Philippines, you’ll need to provide some basic information before we can activate your virtual phone number. This helps ensure all numbers are tied to real businesses and used responsibly.Here’s what you’ll need:1. **Company name**2. **Proof of local address** in the Philippines (such as a utility bill or rental agreement)3. **Contact person’s name**4. **Contact person’s phone number**Once your Philippines virtual number is set up, you can forward calls from your current phone number, and Upfirst’s AI receptionist will handle them for you.

key features

Get your Philippine number and upgrade your business with an AI receptionist

Give your small business the tools it needs to sound professional and never miss a call—without breaking the bank.

24/7 live call answering

Stay connected around the clock. Answer every call and capture leads automatically even when you're busy or out of office.

Bilingual receptionist

Answer calls in Filipino, Cebuano, English, and 90+ other languages. Serve your customers in the language they’re most comfortable with.

Lead capture

Collect lead details the moment they call. Qualify leads and tell us the right questions to ask callers.

Appointment scheduling

Let your realtor virtual receptionist set up showings and appointments. Send calendar links live on the call to interested clients.

Customized scripting

Shape every conversation whether the caller is a seller, buyer, landlords, or even tenants. Customize call handling how you want.

Call forwarding

Forward calls fast to the right person. Set up call routing rules and transfer callers when it matches your criteria.

Emergency dispatching

Handle urgent tenant calls without delay. Dispatch them to the appropriate on-call maintenance worker.

Detailed call summaries

Receive detailed summary of each call, allowing you to follow up effectively. Upfirst also captures a recording and the full transcript, just in case.

Philippines Answering Service FAQs

Have a question that isn't answered here? Get in touch with our team.

How does my business benefit from your Philippines answering service?

With Upfirst’s Philippines answering service, your business enjoys round-the-clock coverage, professional call handling, and a seamless customer experience. Our team can answer calls, take messages, schedule appointments, and provide industry-specific support—freeing up your staff for core tasks. Outsourcing to the Philippines is also cost-effective, offering access to skilled English-speaking agents and helping you save up to 70% compared to hiring locally.

Can your agents handle industry-specific needs, like healthcare or technical support?

Yes! Our agents in the Philippines receive specialized training tailored to industries like healthcare, e-commerce, and technical support. For example, healthcare clients benefit from HIPAA-compliant reception and appointment scheduling, while technical businesses get agents trained in troubleshooting and product support. We match our team’s skills to your specific requirements to ensure your callers always speak to someone knowledgeable.

How do you keep my business data and customer information secure?

Security is a top priority at Upfirst. Our Philippine-based agents follow strict protocols, including encrypted communication tools and secure remote access. We're compliant with the Philippines Data Privacy Act and international standards, and for healthcare clients, we follow HIPAA guidelines. We also conduct regular training and audits to ensure your sensitive information stays protected.

How long does it take to get set up with a local Philippines number?

Setting up a local number in the Philippines typically takes 4-5 weeks. During this process, we’ll need your company name, proof of local address, the contact person’s name, and a phone number. Our team will guide you through the setup to ensure everything goes smoothly, so you can start handling calls as soon as possible.

Philippines virtual phone numbers with AI answering