Upfirst

Your Malaysian Business, Always Answered – with Upfirst AI Receptionist

Take messages

Capture every message from your callers and get the details sent to you instantly via WhatsApp, SMS, or email – so you never miss a lead.

Answer questions

Give Upfirst your FAQs and we’ll reply to customer questions right away, from business hours to directions – improving service and saving you time.

Illustration of an AI answering service in action, showing a smartphone screen with a caller and chat bubbles where the AI answers calls, books appointments, and collects caller information.

Book appointments

Let Upfirst handle bookings for you. We can share your online calendar or gather preferred dates and times, making it easy for customers to secure an appointment.

Transfer calls

Need urgent calls connected? Decide which calls get transferred to you or your staff, ensuring important clients always reach the right person fast.

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Malaysian virtual receptionist

How to set up your answering service in Malaysia

Get a professional AI receptionist who speaks English and Bahasa Malaysia, answers every call, and helps you grow your business—day or night.

1. Add your information

Tell us about your business and how you’d like calls to be handled. Share instructions for common questions, special requests, and let us know if you want your receptionist to book appointments, send SMS updates, or forward important calls.

Upfirst AI receptionist setup screen showing how a real estate agent can add info about showing availability and buyer/seller services.

2. Set the rules

Choose a Malaysian phone number with your preferred area code. To activate your number, you’ll need to provide a copy of your MyKad or passport and a valid Malaysian business registration document. Our support team will guide you through the process if you need any help.

Call transfer rule setup for a real estate agent, showing how to forward tour requests or property inquiries to a mobile number.

3. Forward your calls

Start receiving calls instantly—24/7. Your virtual receptionist will answer every call, share detailed summaries by text and email, and make sure you never miss a customer or opportunity again.

AI receptionist greeting an incoming call for Lemon Tree Real Estate, demonstrating 24/7 answering service for realtors.

4. Never miss a call again

Whether it’s a new buyer, seller, or tenant calling, your AI answering service answers 24/7. You’ll get a detailed call summary by text and email so you can follow up fast.

Call summary and transcript of a real estate lead asking about a 3-bedroom home, showing how Upfirst captures buyer inquiries for real estate agents.

Get a Malaysian phone number

What information is needed to get a virtual number in Malaysia?

Malaysian phone numbers are regulated to make sure they’re connected to real people and businesses. This is a local requirement to help keep communications safe and reliable.If you’re an individual, you’ll need to provide your **name, address, email, and a passport or ID copy**.For businesses, just share your **business name, registered address, email, and a business registration document**.Once your virtual number is set up, you can forward calls from your existing number so your Upfirst AI receptionist can answer them for you.

key features

Get your Malaysian number and AI receptionist in minutes

Powerful call answering features made simple and affordable—helping Malaysian small businesses look professional and never miss a call.

24/7 live call answering

Stay connected around the clock. Answer every call and capture leads automatically even when you're busy or out of office.

Bilingual receptionist

Greet callers in Malay, Chinese, English, and 90+ other languages. Make every customer feel welcome and expand your business reach.

Lead capture

Collect lead details the moment they call. Qualify leads and tell us the right questions to ask callers.

Appointment scheduling

Let your realtor virtual receptionist set up showings and appointments. Send calendar links live on the call to interested clients.

Customized scripting

Shape every conversation whether the caller is a seller, buyer, landlords, or even tenants. Customize call handling how you want.

Call forwarding

Forward calls fast to the right person. Set up call routing rules and transfer callers when it matches your criteria.

Emergency dispatching

Handle urgent tenant calls without delay. Dispatch them to the appropriate on-call maintenance worker.

Detailed call summaries

Receive detailed summary of each call, allowing you to follow up effectively. Upfirst also captures a recording and the full transcript, just in case.

Malaysia answering service FAQs

Have a question that isn't answered here? Get in touch with our team.

How does my business benefit from your answering service?

Our answering service helps your business never miss a call, no matter how busy you get. We provide professional, friendly responses to every caller, capture important messages, and can even handle appointment scheduling. This means you can focus on running your business while we ensure your customers always receive a great first impression—day or night.

How long does it take to get set up with a local Malaysia number?

Getting your local Malaysia number is quick and straightforward. For individuals, we'll need your name, address, email, and a passport or ID copy. For businesses, we require your business name, registered address, email, and a business registration copy. Once we have these details, we can usually set up your number within 3–5 business days. Our team makes the process as smooth as possible and keeps you updated every step of the way.

Can the answering service handle calls in multiple languages?

Yes! We understand Malaysia’s diverse community, so our service can handle calls in several languages, including English, Malay, and Mandarin. This ensures your customers feel comfortable and understood, no matter their preferred language.

What happens if a caller has an urgent or complex request?

If a caller has a request that needs immediate attention or is too complex for our receptionists, we’ll follow your escalation instructions. We can forward the call directly to you or your team, or send an urgent message via SMS, email, or WhatsApp—whatever works best for your workflow.

Malaysia virtual phone numbers with AI answering