Upfirst

Get an Italian number and a smart AI receptionist for your business

Take messages

Capture every opportunity—Upfirst takes messages from your callers in perfect Italian and delivers them instantly to you by text or email.

Answer questions

Make a great impression—Upfirst can answer your most common customer questions right away, helping you save time and build trust.

Illustration of an AI answering service in action, showing a smartphone screen with a caller and chat bubbles where the AI answers calls, books appointments, and collects caller information.

Book appointments

Never miss a booking again. We can send callers your online calendar or simply collect their preferred date and time, so you can confirm appointments with ease.

Transfer calls

Need to speak directly? We’ll transfer important calls to you or your team, so urgent matters reach the right person without delay.

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Italian virtual receptionist

How to set up your answering service in Italy

Get a professional Italian-speaking receptionist to manage your calls around the clock—no missed opportunities, just simple setup.

1. Add your information

Share your business details and let us know how you’d like calls to be handled. You can add special instructions, request call transfers, or set up appointment scheduling—customized to fit your needs.

Upfirst AI receptionist setup screen showing how a real estate agent can add info about showing availability and buyer/seller services.

2. Set the rules

Choose a local Italian phone number with your preferred area code. To activate your number, you’ll just need to provide a valid Italian address, your ID, and proof of your business registration. Our support team is here to help if you need assistance with the paperwork.

Call transfer rule setup for a real estate agent, showing how to forward tour requests or property inquiries to a mobile number.

3. Forward your calls

Relax knowing every call is answered quickly and professionally, whether it’s from a new customer or a loyal client. You’ll receive detailed call summaries by text and email so you can respond when it’s convenient for you.

AI receptionist greeting an incoming call for Lemon Tree Real Estate, demonstrating 24/7 answering service for realtors.

4. Never miss a call again

Whether it’s a new buyer, seller, or tenant calling, your AI answering service answers 24/7. You’ll get a detailed call summary by text and email so you can follow up fast.

Call summary and transcript of a real estate lead asking about a 3-bedroom home, showing how Upfirst captures buyer inquiries for real estate agents.

Get an Italian phone number

What information is needed to get a virtual number in Italy?

Italy has specific regulations for virtual phone numbers to help ensure security and accurate identification. Before we can activate an Italian number for your business, you’ll need to provide a few key documents:1. **Proof of local address in Italy** (such as a utility bill or lease agreement)2. **ID copy** for the company representative (passport or national ID)3. **Detailed company information** (including registration details)Once you’ve submitted these documents, you’ll be able to forward calls from your existing phone number to your new Italian number. This means Upfirst’s friendly AI receptionist can start answering calls for your business right away!

key features

Get your Italian number to unlock your AI receptionist

Our affordable call answering features help small businesses in Italy sound professional and never miss an important call.

24/7 live call answering

Stay connected around the clock. Answer every call and capture leads automatically even when you're busy or out of office.

Bilingual receptionist

Answer calls in Italian, English, and 90+ other languages. Connect easily with your clients and expand your reach.

Lead capture

Collect lead details the moment they call. Qualify leads and tell us the right questions to ask callers.

Appointment scheduling

Let your realtor virtual receptionist set up showings and appointments. Send calendar links live on the call to interested clients.

Customized scripting

Shape every conversation whether the caller is a seller, buyer, landlords, or even tenants. Customize call handling how you want.

Call forwarding

Forward calls fast to the right person. Set up call routing rules and transfer callers when it matches your criteria.

Emergency dispatching

Handle urgent tenant calls without delay. Dispatch them to the appropriate on-call maintenance worker.

Detailed call summaries

Receive detailed summary of each call, allowing you to follow up effectively. Upfirst also captures a recording and the full transcript, just in case.

Italy answering service FAQs

Have a question that isn't answered here? Get in touch with our team.

How does my business benefit from your answering service?

Our answering service ensures your Italian customers always reach a live, professional voice – even after hours or during busy periods. We handle calls, take messages, and can even schedule appointments on your behalf. This means fewer missed opportunities, better customer satisfaction, and more time for you to focus on growing your business.

How long does it take to get set up with a local Italy number?

Getting a local number in Italy requires some documentation, including your company details, local address, and a copy of your representative's ID. The process typically takes 2-3 weeks. Our team will guide you through each step and do everything possible to make setup smooth and stress-free.

Can I keep my existing Italian phone number?

Yes! In most cases, we support number porting, which means you can keep your current Italian number and have calls routed to our answering service. If you prefer, we can also provide a new local number for you.

Do you offer both human and automated answering options?

Absolutely. You can choose a fully human receptionist, an AI-powered voice assistant, or combine both for the best coverage. We’ll help you set up the right solution based on your business needs and call volume.

Italy virtual phone numbers with AI answering