Upfirst

AI Answering Service Tailored for Hong Kong Businesses

Take messages

Collect names, contact details, and messages from every caller—sent instantly to your phone or email so you never miss an opportunity.

Answer questions

Provide quick, accurate answers to FAQs—whether it’s your opening hours, location, or service details—so your customers always feel taken care of.

Illustration of an AI answering service in action, showing a smartphone screen with a caller and chat bubbles where the AI answers calls, books appointments, and collects caller information.

Book appointments

Let customers book appointments on the spot. Share your online booking link or have our AI receptionist record their preferred date and time.

Transfer calls

Easily transfer important calls to you or your team. Upfirst ensures urgent or VIP calls reach the right person without delay.

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Hong Kong virtual receptionist

How to set up your answering service in Hong Kong

Get a dedicated virtual receptionist for your Hong Kong business. Set up is easy—your calls will be answered in Cantonese, Mandarin, or English, 24/7.

1. Add your information

Start by telling us about your business. Share key details like your business name, preferred greeting, and how you’d like your calls handled—whether that’s taking messages, scheduling appointments, or transferring urgent calls.

Upfirst AI receptionist setup screen showing how a real estate agent can add info about showing availability and buyer/seller services.

2. Set the rules

Pick a Hong Kong phone number with your preferred area code. To activate your number, you’ll need to provide a local address, your Hong Kong ID or passport, and your business registration certificate. Our support team is here to help you with any documentation and will guide you through the process.

Call transfer rule setup for a real estate agent, showing how to forward tour requests or property inquiries to a mobile number.

3. Forward your calls

Once your number is set up, simply forward your calls. Our AI receptionist will answer every call around the clock, making sure you never miss a customer. You’ll get instant summaries by text and email, so you’re always in the loop.

AI receptionist greeting an incoming call for Lemon Tree Real Estate, demonstrating 24/7 answering service for realtors.

4. Never miss a call again

Whether it’s a new buyer, seller, or tenant calling, your AI answering service answers 24/7. You’ll get a detailed call summary by text and email so you can follow up fast.

Call summary and transcript of a real estate lead asking about a 3-bedroom home, showing how Upfirst captures buyer inquiries for real estate agents.

Get a Hong Kong phone number

What information is needed to get a virtual number in Hong Kong?

In Hong Kong, phone numbers are regulated to ensure they’re connected to a real business and used responsibly. To activate a Hong Kong virtual number, you’ll need to provide:- **Company Name**- **Registered Address** in Hong Kong- **Contact Person’s Name**- **Contact Phone Number**- **Contact Email**Once your virtual number is set up, you can easily forward calls from your existing number to it—so your Upfirst AI receptionist can answer and handle calls for you.

key features

Get your Hong Kong number and unlock your AI receptionist

Affordable, professional call answering features—giving your small business the tools to impress every caller.

24/7 live call answering

Stay connected around the clock. Answer every call and capture leads automatically even when you're busy or out of office.

Bilingual receptionist

Greet callers in Cantonese, Mandarin, English, and 90+ other languages. Serve more customers with seamless multilingual support.

Lead capture

Collect lead details the moment they call. Qualify leads and tell us the right questions to ask callers.

Appointment scheduling

Let your realtor virtual receptionist set up showings and appointments. Send calendar links live on the call to interested clients.

Customized scripting

Shape every conversation whether the caller is a seller, buyer, landlords, or even tenants. Customize call handling how you want.

Call forwarding

Forward calls fast to the right person. Set up call routing rules and transfer callers when it matches your criteria.

Emergency dispatching

Handle urgent tenant calls without delay. Dispatch them to the appropriate on-call maintenance worker.

Detailed call summaries

Receive detailed summary of each call, allowing you to follow up effectively. Upfirst also captures a recording and the full transcript, just in case.

Hong Kong answering service FAQs

Have a question that isn't answered here? Get in touch with our team.

How does my business benefit from your answering service?

With Upfirst, your business never misses an important call. Our professional virtual receptionists answer in your company’s name, handle enquiries, take messages, and even transfer calls to the right team member. This ensures every caller receives a great first impression, frees up your staff’s time, and helps you capture more opportunities around the clock.

How long does it take to get set up with a local Hong Kong number?

Getting a local Hong Kong number is simple with Upfirst. Due to local regulations, we require some documentation: Company Name, Registered Address, Contact Person Name, Phone Number, and Contact Email. Once we have these details, setup typically takes 2-3 weeks. Our team will guide you through each step to make the process smooth and straightforward.

Can I customize how calls are handled for my business?

Absolutely! You can provide custom scripts and detailed instructions for our team to follow. Whether you want us to answer FAQs, schedule appointments, or transfer priority callers, we’ll tailor our service to fit your specific needs. Updates and changes can be made anytime as your business evolves.

Do you offer multi-lingual call answering in Hong Kong?

Yes, we do. Our Hong Kong answering service supports English, Cantonese, and Mandarin, ensuring your callers feel comfortable and understood no matter their preferred language. If you need other language options, let us know – we’re here to help you serve your clients better.

Hong Kong virtual phone numbers with AI answering