Industry Insights
Welcome to the Blog
Advice, guides, and opinions from Upfirst
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Basics
What makes a good customer service representative?
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Industry Insights
$10K for lead gen: where to invest—and when to outsource your call handling for real estate agents
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Basics
How to record a business call
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Industry Insights
How can I reduce missed calls from Zillow and Apartments.com using an always-on voice assistant?
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Industry Insights
How to craft the perfect restaurant answering machine greeting and win more customers
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Industry Insights
What should you look for in the best restaurant phone system?
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Comparisons
Scaling your real estate team: when to bring in an answering service vs. hiring more assistants
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Basics
What is self service IVR, the benefits, and how to use it
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Industry Insights
Where to find spanish-speaking virtual assistants for your law firm
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Industry Insights
Voice AI that can route Spanish-speaking tenants
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Industry Insights
What to do when tenants won’t leave a voicemail (and keep calling back)