Industry Insights
Welcome to the Blog
Advice, guides, and opinions from Upfirst
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Reports
43+ Virtual Assistant Statistics (Original 2026 Data with Graphs)
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Comparisons
Virtual assistant vs call center: Which is right for your business in 2025?
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Basics
Visual voicemail app: What it is, how it works, and the best apps to try
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Basics
How to send voicemail to email
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Basics
What small businesses need to know about warm transfer vs cold transfer
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Comparisons
What advantage do answering services have over answering machines?
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Basics
What are 2 advantages of an answering service? What we learned from talking to hundreds of small businesses.
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Basics
What is a virtual receptionist? And should you hire one?
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Basics
What is an AI virtual agent? (And how small businesses can use them)
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Basics
What is call screening and how does it work?
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Best Picks
The ultimate list of vet software for startups: what to use (and what to skip)