Meet Upfirst

24/7 answering service for towing company

Keep roadside customers happy with our AI-powered towing answering service.

Introduction

Get your roadside customers covered

Get back to what matters – towing vehicles, not missing calls. Stranded drivers need help fast, and missed calls can mean lost business and frustrated customers. Traditional staffing can’t always guarantee 24/7 coverage, leaving your company vulnerable during nights, weekends, and holidays.

Upfirst’s answering service bridges that gap, capturing every call and handling their requests with the professionalism and responsiveness they appreciate hearing after a sudden collision or carburetor trouble. Setting it up is easy and completely customizable.

Free up your tow truck drivers to focus on what matters most: getting customers back on the road.

Features

Why use our towing dispatch service?

At Upfirst, we answer the phones for you so you can stay focused on helping your next stranded customer. With 24/7 availability, we make sure that every driver who calls in gets the attention they need – and they’ll never get sent to voicemail again.

24/7 support

With 24/7 support, you’re always open for business. Day or night, our answering service takes calls, answers customer questions, and ensures immediate dispatching when it’s needed most. For towing companies, this means reliable service around the clock, providing peace of mind for both you and your customers.

Call forwarding

Missed calls mean missed business. Our service automatically forwards urgent calls directly to an available driver, so you can respond quickly to emergencies without delay. Call forwarding ensures that your customers receive the fast, dependable help they expect, no matter the time of day.

Bilingual support

Provide exceptional service to a broader audience with our bilingual support. Our answering service communicates with both English- and Spanish-speaking customers, bridging language gaps to ensure every caller feels understood and valued. Further extend your roadside reach and build trust in your community.

Call summaries

Stay in control of your operations with detailed call summaries sent directly to your team. Each call summary provides a clear breakdown of what the caller needed, the actions taken, and any follow-up required. This feature helps you maintain an organized overview, so no detail slips through the cracks.

Smart AI receptionist

Our AI receptionist is more than just an answering service; it’s your virtual team member. Quickly trained on your company’s specifics, like services, hours, locations, and FAQs, our AI can dispatch, forward calls, and schedule driver assignments, giving customers accurate answers and fast assistance.

On-call scheduling

Avoid confusion and missed dispatches with on-call scheduling. Our answering service manages your drivers’ availability, sending calls to the right person based on who’s on duty. This way, your team knows exactly who’s handling the next call, boosting efficiency and reducing downtime.

quick, easy setup

How our towing answering service works

Create your Upfirst account in minutes. Connect your current tow truck business phone number or get a new number that’s dedicated to your AI virtual receptionist.

Enter information about your towing services, hours of operation, and common customer requests. Create custom scripts that fit different situations, such as roadside assistance, parking violations, or vehicle transfers from the repair shop. We generally recommend a few practice calls to fine-tune responses. Use these insights to update your AI’s knowledge base, edit scripts, and optimize any call handling processes.

Start your towing company answering service by clicking “activate”. Your AI assistant will immediately handle calls, capture leads, and answer calls 24/7. Review call summaries, call transcripts, and recordings to understand how your AI is handling calls.

Benefits of towing dispatch services

What can towing dispatch services do for you?

Reduce wait times

Customers needing a tow are often in urgent situations. Instead of waiting on hold or being sent to voicemail, our answering service can take messages or quickly connects drivers to the help they need, cutting down on wait times and ensuring customers feel taken care of.

High-volume call handling

Our AI answering service is designed to handle high volumes of calls, even during peak times. Whether it’s a busy weekend or an unexpected rush of calls, our service ensures that no call goes unanswered.

Emergency dispatch

With the ability to connect directly to on-call drivers, our AI can dispatch help in real-time, making sure you’re there for customers during emergency situations. Reliable and responsive, it’s an ideal solution for fast-moving towing operations.

Improved customer service

Fast, friendly responses make a real impact. Quickly engaging with clients builds trust and builds your reputation, leading to more business and referrals. By having 24/7 availability, you improve your customer experience, and shows the customer you value their time.

Reduced costs

Hiring extra staff to handle phones 24/7 can be costly. Our AI-powered virtual receptionist is a cost-effective solution, offering around-the-clock support without the added expense of hiring multiple team members.

how our answering service is used

How do towing companies use our answering service?

Coordinating truck dispatches
When a customer calls in, our system quickly gathers essential information, such as the customer’s location, vehicle details, and the specific towing service needed. This data is then transmitted to your towing company in a detailed call summary, allowing you to dispatch the nearest available truck.
Accident & breakdown assistance
If callers are involved in an accident, our system can also provide guidance to the customer on how to stay safe at the scene. Customize a call script that advises customers to turn on hazard lights, move their vehicle to a safe location if possible, and contact their local law enforcement if necessary.
Vehicle recovery
Our AI agents are trained to handle everything from flat tires to vehicles stuck in tricky spots. We’ll gather all the details – location, vehicle details, and contact information – and send them straight to your dispatch team. Plus, we can help reassure worried customers and point them toward helpful resources like insurance information.

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Don't keep your stranded drivers waiting on the phone. Our answering service for towing companies can help answer every call.

FAQs about answering services for towing companies

Don't see your question answered here. Our support team is here to help. Get in touch today.

Can the answering service assist with billing or payment inquiries?
While Upfirst can gather necessary information, such as the customer’s contact details and the services requested, billing and payment inquiries are typically handled directly by the towing company.
How does the answering service handle calls for roadside assistance, like jump-starts or tire changes?
Our AI agents will gather the necessary information from the customer, including their location, vehicle details, and the specific type of assistance needed. Then, it can follow any protocols you want. Do you want it to take a message and send it to the next driver? Or do you want to dispatch the call to the next available driver? Whatever you want it to do, just let us know.
Can you dispatch my team for urgent situations?
While Upfirst can’t directly dispatch your cleaning technicians, we can certainly help you manage urgent situations efficiently. Your AI receptionist can be programmed to identify keywords like “emergency” or “urgent” and immediately route those calls to a designated on-call employee based on your instructions.
Can I customize the responses and information the AI provides?
Yes, our AI can be trained to match your specific needs, including details about your services, business hours, and frequently asked questions. This ensures your customers receive accurate information tailored to your towing company.