# Upfirst > Upfirst is an AI receptionist for small businesses. It answers every call 24/7, takes messages, books appointments, qualifies leads, transfers calls, and sends a summary after each call. Plans are priced by how many calls you receive each month. Upfirst is built for small business owners who lose work to missed calls. It answers in a natural-sounding voice, speaks 35+ languages, and works with tools you already use like Google Calendar, Outlook, and Zapier. ## Start here - [Upfirst homepage](https://upfirst.ai/): What Upfirst is and how the AI receptionist works. - [Pricing](https://upfirst.ai/pricing): Plans priced by the number of calls you receive each month. - [Features](https://upfirst.ai/features): Overview of what the receptionist can do, from answering calls to booking appointments. - [Start a free trial](https://app.upfirst.ai/sign-up): Create an account and set up your receptionist. ## Top features - [Call summaries, transcripts, and recordings](https://upfirst.ai/features/call-summaries): A summary of who called and what they needed after every call, plus the full transcript and audio recording. - [Appointment scheduling](https://upfirst.ai/features/scheduling): The receptionist checks availability and books appointments in Google Calendar, Outlook, Clio, and Acuity. - [Lead qualification](https://upfirst.ai/features/ask-questions): Set the questions Upfirst asks callers, then get the answers by email or text. - [Multilingual answering](https://upfirst.ai/features/languages): Answers callers in English, Spanish, and 35+ other languages. - [Call transfers](https://upfirst.ai/features/call-transfers): Routes callers to the right person with rules, warm transfers, and fallback numbers. - [Memory](https://upfirst.ai/features/memory): Remembers details from past calls so callers are not asked the same questions twice. - [Analytics](https://upfirst.ai/features/analytics): A dashboard of calls answered, hang-ups, spam blocked, call duration, and actions taken. - [Changelog](https://upfirst.ai/changelog): The latest Upfirst features and product updates. ## Case studies The full directory has 26+ Upfirst case studies across home services, healthcare, law, veterinary, hospitality, retail, property management, nonprofits, and B2B. Browse them all at the index below; a curated selection across industries follows. - [All customer stories](https://upfirst.ai/customers): The complete directory of Upfirst case studies. Real small businesses answering every call, cutting answering-service costs, and saving time. - [Handyman Pro](https://upfirst.ai/customers/handyman-pro): Home services business in Ashland, OR. Owner Shannon LaFleur reclaimed hours and $2,500 a month, and says Upfirst was the only one of 40-plus services that sounds like a real person. - [Hearthstone Animal Clinic](https://upfirst.ai/customers/hearthstone-animal-clinic): Veterinary clinic in Houston, TX. Dr. Steve Pelton uses Upfirst to catch every call the front desk cannot get to on busy surgery mornings. - [Davenport Firm](https://upfirst.ai/customers/davenport-firm): Law firm in Pineville, LA. Attorney Thomas Davenport replaced a $1,000 to $2,500 a month answering service with reliable call prioritization and real savings. - [Village Hypnotherapy & Coaching](https://upfirst.ai/customers/village-hypnotherapy): Health and wellness practice in Orinda, CA. Jason Akel eliminated spam calls and recovered up to $10,000 a month in missed opportunities. - [Black Tie Casino Events](https://upfirst.ai/customers/black-tie-casino-events): Events company in San Diego, CA. Owner Dave Ptak never misses a lead, so the first caller to reach them gets the sale. - [Willow Run](https://upfirst.ai/customers/willow-run): Restaurant and craft distillery in Cincinnati, OH. Owner Nathan Mollohan captures every reservation call and keeps bar staff on the floor. - [Karako Suits](https://upfirst.ai/customers/karako-suits): Menswear retailer in New York, NY. Rylan Blondo handles late-night and weekend calls with conversations that feel like a trusted salesperson. - [ZPG Companies](https://upfirst.ai/customers/zpg-companies): Property management company in Minneapolis-St. Paul, MN. General manager Jody Steffan got 24/7 leasing and emergency-maintenance answering after their call center vanished overnight. - [Freshet Systems](https://upfirst.ai/customers/freshet-systems): IT and B2B company in Calgary, Alberta. President Guillermo Guglietti chose Upfirst for round-the-clock coverage and spam filtering after testing four systems. - [AFL-CIO Community Services](https://upfirst.ai/customers/afl-cio-community-services): Nonprofit in St. Joseph, MO. Program director Nichi Seckinger answers every call from people in need and avoided a $400-a-month human service. - [M. Solomon Casket Company](https://upfirst.ai/customers/m-solomon-casket-company): Casket supplier in Cranston, RI. Operations manager Kyle Ricci uses an agent that learns the business and knows when to route a call to a human. ## Industries - [Industries](https://upfirst.ai/industries): How Upfirst is used across fields like HVAC, plumbing, legal, real estate, insurance, and property management. ## Integrations - [Integrations](https://upfirst.ai/integrations): The tools Upfirst connects with, including Google Calendar, Outlook, Clio, Acuity, and Zapier. ## Security, legal, and compliance - [Security disclosure policy](https://upfirst.ai/security): How to responsibly report a security vulnerability to Upfirst's infosec team. - [Privacy policy](https://upfirst.ai/privacy-policy): What data Upfirst collects, how it is used, and the rights visitors and customers have. - [Data processing addendum](https://upfirst.ai/data-processing-addendum): How Upfirst processes personal data on behalf of customers, for privacy and data-protection compliance. - [Terms of service](https://upfirst.ai/terms-of-service): The terms that govern use of Upfirst. ## More - [About Upfirst](https://upfirst.ai/about): The company behind Upfirst and why it builds AI phone answering for small businesses. - [Voice directory](https://upfirst.ai/voices): The natural-sounding voices you can choose for your receptionist.